Deployment Engineer

About the role

Figure is building autonomous humanoid robots designed for general-purpose use in commercial and residential environments. We are looking for a technical professional to join our Data Collection team to manage robot performance in the field. You will act as the primary technical point of contact, resolving operational blockers and refining our deployment processes. In this capacity, you will own the end-to-end execution of on-site activities, ensuring that each robot deployment adheres to strict safety and performance benchmarks. You will serve as the central liaison between our engineering teams and field operations, translating technical constraints into actionable plans. Your work will directly influence the reliability and capabilities of our hardware in real-world scenarios. You will be responsible for driving continuous improvement in our deployment methodologies and for mentoring less experienced team members on best practices. This role requires a proactive mindset and a commitment to maintaining the highest standards of operational excellence.

Key facts

What you'll do

• Execute the on-site installation and commissioning of humanoid robotic units, ensuring all hardware and software systems are validated and operational.
• Serve as the primary troubleshooter for field teams, diagnosing complex electro-mechanical issues and implementing immediate and long-term fixes.
• Analyze performance data collected during field operations to identify trends, anomalies, and opportunities for system optimization.
• Coordinate the logistics and scheduling of robotic unit deployments in residential and commercial settings, managing timelines and resource allocation.
• Develop and maintain detailed documentation of faults, resolutions, and deployment procedures to build institutional knowledge.
• Liaise directly with customers to provide training on system operation and to manage expectations regarding robot capabilities and limitations.
• Ensure the integrity of the supply chain for field operations by verifying the availability of spare parts, tools, and testing equipment.
• Lead post-deployment reviews with the engineering team to translate field findings into product and process improvements.
• Monitor project milestones rigorously, providing real-time updates to leadership and adjusting plans to meet critical deadlines.
• Utilize project management software to track tasks, issues, and dependencies, ensuring transparent communication across all stakeholders.
• Perform root-cause analysis on recurring technical problems, driving initiatives that eliminate systemic failures.
• Adapt operational procedures to accommodate the unique constraints of diverse deployment environments.
• Maintain a strict focus on safety protocols to protect both personnel and equipment during all field activities.
• Contribute to the evolution of deployment playbooks, incorporating lessons learned from every installation.

Requirements

• Hold a Bachelor's degree in Engineering or a closely related technical field.
• Possess 3-5+ years of professional experience in industrial automation, automotive, or robotics deployment and development.
• Demonstrate proficiency in working directly with electro-mechanical hardware systems and components.
• Have a proven track record of managing stakeholders and maintaining high levels of customer satisfaction in demanding environments.
• Show experience navigating the full product lifecycle, from initial design considerations through pilot phases to full commercialization.
• Be highly proficient in the use of project management tools such as Jira and Confluence for tracking progress and documentation.
• Exhibit the ability to remain effective and decisive under pressure, even when facing ambiguous or rapidly changing situations.
• Be available for regular travel within the Bay Area and approximately 25% travel to national collection sites as required.
• Have a strong understanding of robotics integration principles and their practical application in the field.
• Be capable of performing complex troubleshooting and root-cause analysis without constant supervision.
• Display a commitment to adhering to strict safety and quality standards at all times.
• Communicate clearly and professionally in both written and verbal formats with technical and non-technical audiences.

Nice to have

• Background in software validation.
• Coding proficiency in Python or experience working within Linux environments.

Practical notes

Compensation is determined by individual skills, experience, and job-related knowledge. Additional benefits and compensation components may be included in an offer package.