Field Application Engineer

About the role

serves as the primary technical interface between our autonomous robotic systems and customer operations in demanding environments. The role owner drives successful deployment and adoption of quadruped and rover platforms across construction, security, mining, and manufacturing use cases. You will translate complex robotic capabilities into practical field solutions while maintaining rigorous standards for system performance and safety compliance. This position requires independent judgment to troubleshoot emergent issues and make timely decisions in dynamic, on-site conditions. You will own the end-to-end customer technical experience from initial deployment planning through long-term operational support. The role demands close collaboration with internal engineering and field operations to close the loop between real-world feedback and product development. Field Application Engineers are expected to champion best practices for implementation and document insights that shape future system improvements. Success in this role is defined by your ability to build trusted partnerships with customers and deliver measurable operational impact through robotic autonomy.

Key facts

What you'll do

Coordinate deployment planning activities and define implementation strategies for autonomous robotic systems with customer stakeholders.

Develop detailed project timelines, operational procedures, and technical requirements that align with customer business objectives and field constraints.

Deploy and supervise advanced robotic platforms, including quadrupeds, rovers, and humanoid robots, in real-world operational settings.

Serve as the primary technical point of contact for customers during deployment, testing, and ongoing support activities.

Troubleshoot complex hardware, software, autonomy, networking, and systems integration issues in live field environments with minimal supervision.

Evaluate field performance data, extract actionable insights, and communicate findings, risks, and recommendations to engineering and product teams.

Lead customer-facing engagements related to system performance, deployment readiness, and ongoing operational support.

Manage multiple customer deployments and technical projects concurrently while balancing competing priorities, timelines, and resource constraints.

Conduct technical reviews, deployment readiness assessments, and project status discussions with internal and external stakeholders to ensure alignment.

Document technical findings, deployment outcomes, and customer feedback to influence product roadmaps and deployment strategies.

Support demonstrations, field testing activities, and strategic customer engagements that showcase the capabilities of Field AI robotic systems.

Identify opportunities to improve deployment processes, customer experience, operational efficiency, and product adoption across diverse industry verticals.

Act as a trusted advisor by translating complex technical concepts into actionable guidance for on-site teams and operational staff.

Coordinate cross-functional execution across engineering, operations, and customer teams to ensure successful project outcomes and high satisfaction.

Requirements

Bachelor's or Master's degree in Computer Science, Robotics, Electrical Engineering, Mechanical Engineering, Mechatronics, or a related technical discipline.

Strong analytical and problem-solving skills with the ability to diagnose and resolve complex technical issues in real time.

Hands-on experience with robotics platforms, autonomous systems, drones, quadrupeds, humanoids, or related technologies in operational settings.

Familiarity with sensors, electronics, embedded systems, networking, and robotic subsystems that influence system performance.

Programming or scripting experience using Python, C++, or similar languages to support testing, configuration, and basic customization.

Ability to independently evaluate technical challenges and develop practical solutions in uncertain and rapidly changing field environments.

Strong technical communication skills to effectively communicate with both technical and non-technical audiences during critical deployments.

Capability to interpret field data and provide actionable recommendations that guide engineering decisions and product improvements.

Experience serving as a customer-facing technical point of contact with a track record of managing deployment projects and stakeholder expectations.

Ability to independently manage deployment projects, schedules, technical deliverables, and competing priorities without constant direction.

Strong project management skills, including planning, prioritization, risk assessment, issue resolution, and on-time execution in field conditions.

Experience coordinating cross-functional teams to execute complex technical initiatives across distributed locations and time zones.

Ability to exercise independent judgment when resolving technical, operational, and customer-facing challenges under pressure.

Skilled at balancing customer requirements, technical constraints, and business objectives while maintaining professionalism in difficult situations.

Strong written and verbal communication skills, including the ability to deliver clear customer presentations, project updates, and technical documentation.

Comfortable with frequent travel and extended periods working on-site with customers, field teams, and stakeholders in varied environments.

Ability to adapt to rapidly changing priorities, operational requirements, and environmental conditions without compromising quality or safety.

Strong organizational skills to manage documentation, procedures, and performance records in dynamic deployment scenarios.