Field Application Engineer

About the role

Field Ai is actively seeking a dedicated Field Application Engineer to play a pivotal role in the successful integration and operation of our advanced autonomous robotic systems within client environments. This position serves as the essential bridge connecting our internal engineering capabilities with the specific demands and realities of customer operations in the field. The successful candidate will own the end-to-end technical experience for clients, ensuring that complex robotic deployments function seamlessly from initial setup through long-term utilization. You will be responsible for translating the capabilities of our sophisticated technology into practical, real-world solutions that directly address customer objectives. This role requires a proactive mindset focused on not just troubleshooting, but on optimizing system performance and reliability in dynamic operational settings. You will represent Field Ai's technical expertise and commitment to excellence in every interaction, building trust and ensuring customer confidence in our systems. Ultimately, your work will drive product adoption and satisfaction by ensuring that our robotic platforms deliver tangible value in their intended applications.

Key facts

What you'll do

• Serve as the primary technical liaison for assigned customer accounts, providing expert support throughout the entire system lifecycle from initial deployment through sustained operational use.
• Lead the development and execution of customer-specific deployment strategies, including detailed setup procedures, performance validation protocols, and continuous post-launch support mechanisms.
• Design and construct comprehensive deployment plans that outline project schedules, operational workflows, and precise technical implementation blueprints for field execution.
• Orchestrate collaboration across engineering, operations, and customer success teams to align objectives, resolve dependencies, and guarantee cohesive project execution.
• Oversee the installation, calibration, and configuration of advanced robotic systems directly within customer facilities and diverse field environments.
• Diagnose and resolve sophisticated technical issues pertaining to hardware integrity, software logic, autonomous decision-making, network connectivity, and complex system integration in live production scenarios.
• Collect, analyze, and interpret operational data from deployed systems to generate actionable insights that inform both immediate risk mitigation and long-term engineering improvements.
• Juggle multiple concurrent customer projects, effectively prioritizing tasks, managing timelines, and ensuring that all critical deadlines and technical deliverables are met.
• Conduct formal technical reviews and system readiness assessments, preparing and delivering clear status presentations to multidisciplinary stakeholders and executive audiences.
• Translate highly technical system capabilities and limitations into practical, jargon-free operational guidance that non-technical stakeholders can readily implement.
• Maintain meticulous records of technical findings, deployment results, system anomalies, and direct customer feedback to drive iterative product evolution and refinement.
• Identify opportunities to streamline deployment methodologies, enhance customer satisfaction, improve operational efficiency, and accelerate product adoption rates through systematic analysis.
• Provide hands-on support during critical product demonstrations, complex field trials, and high-stakes customer engagements where technical proficiency is paramount.
• Develop deep expertise in the specific use cases of each client, ensuring that robotic system configurations are optimized for their unique operational constraints and goals.
• Act as a trusted advisor, offering strategic recommendations on technology adoption and workflow integration based on real-world field performance data.

Requirements

• Hold a Bachelor's or Master's degree in Computer Science, Robotics, Electrical Engineering, Mechanical Engineering, Mechatronics, or a closely related technical discipline that provides a strong foundation in autonomous systems.
• Demonstrate robust analytical and problem-solving capabilities, with the ability to deconstruct complex technical challenges and formulate effective solutions under pressure.
• Bring practical, hands-on experience with robotic platforms, autonomous navigation systems, drones, quadrupeds, humanoids, or similar advanced automated technologies.
• Show comprehensive familiarity with a wide range of sensors, electronic components, embedded systems, networking protocols, and core robotic hardware elements.
• Exhibit strong programming and scripting proficiency in languages such as Python or C++, with the ability to read, modify, and debug code relevant to system integration.
• Possess the independence necessary to assess intricate technical difficulties and devise pragmatic, effective solutions in unpredictable and rapidly evolving field conditions.
• Maintain exceptional technical communication skills, enabling clear and effective dialogue with both highly technical engineering personnel and business stakeholders without technical backgrounds.
• Capability to rapidly interpret field-collected data, diagnose underlying issues, and deliver concrete, actionable recommendations to engineering and product development teams.
• Have prior professional experience serving as a primary customer-facing technical contact, handling inquiries, escalations, and on-site support requirements.
• Demonstrate the ability to independently manage the full lifecycle of deployment projects, including detailed planning, timeline management, technical specification adherence, and proactive stakeholder expectation management.
• Hold solid project management skills, encompassing detailed planning, task prioritization, proactive risk assessment, systematic issue resolution, and disciplined execution.
• Show proven experience coordinating multidisciplinary teams, aligning diverse technical expertise to achieve complex shared objectives in demanding environments.
• Exercise sound independent judgment when resolving technical, operational, and customer-facing challenges where established procedures may not exist.
• Skill in balancing competing customer demands, known technical limitations of systems, and overarching business objectives within dynamic and often high-pressure settings.
• Maintain strong written and verbal communication abilities, including the confidence to present to customers, provide concise project updates, and author detailed technical documentation and reports.

Nice to have

• Demonstrated willingness to travel frequently and spend extended periods working on-site with customers and field engineering teams to ensure successful deployment and support.
• Proven adaptability to rapidly shifting priorities, evolving operational environments, and changing project requirements without loss of focus or productivity.
• Exceptional organizational skills and the capacity to effectively manage and synchronize multiple complex projects and initiatives simultaneously from conception to completion.
• Highly self-motivated personality with a strong sense of personal ownership, accountability for outcomes, and initiative in identifying and resolving issues before they escalate.
• Physical capability to occasionally lift and maneuver equipment weighing up to 50 pounds during installation procedures or system maintenance activities in varied locations.

Practical notes

• Field Ai does not request personal financial or account information during the recruitment process.