Member of Technical Staff, Fleet Reliability

About the role

We're in an unbelievably exciting area of tech and are fundamentally reshaping the data storage industry. Here, you lead with innovative thinking, grow along with us, and join the smartest team in the industry. This type of work - work that changes the world - is what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us.

THE ROLE

Fleet Reliability Engineering owns the reliability of our world wide customer fleet. A hundred thousand world-wide systems depend on you!

As a Forensics Software Engineer, you own the solutions for complex customer issues. Architecting innovative software and AI solutions to analyze and predict the health of global customer systems. You get new technical challenges every week as we have endless puzzles for you to solve! You develop services for real-time predictive analysis of system behavior, and build software to proactively protect our customers. You get to work with and know engineering teams all across Pure as you work to resolve our customer's problems. This is a fast-track to gain a broad understanding of our codebase, build your peer network, and develop skills for future growth at Pure.

This is an incredible opportunity for SRE-minded software engineers to dive deep into challenging problems, build impactful solutions, and shape the future of distributed systems reliability.

WHAT YOU'LL DO

• Leading investigations and engineering solutions for emergent issues.
• Acquiring a broad and deep understanding of Pure Storage's full software stack.
• Developing services and AI tools to diagnose and protect our growing fleet.
• Designing next generation analytics to monitor our fleet's health and anticipate problems.
• Representing our customers when presenting complex product issues & developing solutions with engineering peers.
• Representing Pure Storage Engineering in interactions with customers to enable million dollar deals.
• Participating in our on-call rotation to rapidly respond to customer outages world-wide and improve Pure Storage's world-class uptime.
• Driving root cause analysis for critical incidents using forensic data and system telemetry to prevent recurrence.
• Collaborating with cross functional teams to translate customer requirements into robust software solutions.
• Implementing scalable data pipelines that process telemetry and logs to support predictive analytics and forecasting.
• Conducting experiments to validate hypotheses about system behavior and measure the effectiveness of reliability improvements.
• Documenting findings and solutions to create knowledge that empowers the broader engineering organization.
• Contributing to the definition of reliability standards and operational best practices across the fleet.
• Mentoring junior engineers by sharing debugging techniques and insights gained from complex investigations.

WHAT YOU BRING

• Natural curiosity, obsessive attention to detail and innate troubleshooting skills.
• Ability to analyze complex systems and describe in simple terms.
• SRE experience with large production environments.
• Ability to speak and write without offending unless intended.
• 6 months to 1 years relevant work experience.
• We speak Go, Java, Python, C++, and Linux. What are your languages?

You must be able to obtain necessary security clearances and comply with customer data handling policies. You must be available to participate in global on-call rotations as required by the fleet coverage model. You must be willing to travel occasionally to support customer engagements and field investigations. You must be authorized to work in the country of assignment without sponsorship requirements at the time of hiring.

WHAT YOU CAN EXPECT FROM US

• Innovation: We celebrate those who think critically, like a challenge, and aspire to be trailblazers.
• Growth: We give you the space and support to grow along with us and to contribute to something meaningful. We have been named Fortune's Best Workplaces in Technology™, Fortune's Best Workplaces in the Bay Area™, and certified as a Great Place to Work®!

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Team: We build each other up and set aside ego for the greater good.

And because we understand the value of bringing your full and best self to work, we offer a variety of perks to manage a healthy balance, including flexible time off, wellness resources, and company-sponsored team events. Check out purebenefits.com for more information.

ACCOMMODATIONS AND ACCESSIBILITY

Candidates with disabilities may request accommodations for all aspects of our hiring process. For more on this, contact us at TA-Ops@purestorage.com if you're invited to an interview.

OUR COMMITMENT TO A STRONG AND INCLUSIVE TEAM

We're forging a future where everyone finds their rightful place and where every voice matters. Where uniqueness isn't just accepted but embraced. That's why we are committed to fostering the growth and development of every person, cultivating a sense of community through our Employee Resource Groups and advocating for inclusive leadership.