Renewal Manager | Housing

About the role

EliseAI operates at the intersection of housing and healthcare, two fundamental sectors that present significant accessibility challenges for many individuals. The company develops AI agents that integrate into existing operational workflows to enhance efficiency, lower costs, and improve user experiences. These agents manage tasks such as apartment tours, lease signing, maintenance requests, appointment scheduling, and patient intake. The company's technology serves millions of apartment units across the United States. Recently, EliseAI secured $250 million in Series E funding, led by Andreessen Horowitz, to further its mission.

The organization seeks a Renewals Manager to oversee the complete customer lifecycle for contract renewals. This position is responsible for forecasting, negotiation, process design, and strategic expansion discovery. The role's primary impact involves securing multi-year revenue and identifying additional annual recurring revenue that might otherwise remain unrealized.

Key facts

What you'll do

You will partner directly with C-level executives, Vice Presidents, and Directors to guide renewals from initial outreach through negotiation and final execution. You will manage a high volume of accounts while striving to exceed retention targets and identify upsell and cross-sell opportunities. Success requires close collaboration with Sales, Customer Success, Finance, and Legal teams to ensure timely renewals, preserve contractual value, and explore growth avenues. You will maintain a forward-looking 90-day forecast that details gross renewal rate, net revenue retention, and risk exposure, providing leadership with immediate visibility into the pipeline. You will act as the primary voice of the customer for product teams, using feedback on features and unmet needs to influence the product roadmap. In addition, you will work with go-to-market strategy teams to develop scalable renewal playbooks, including repeatable email sequences, communication scripts, and performance dashboards tailored to different deal complexities. You will own the analysis of renewal metrics to drive process improvements and identify trends. You will also coordinate with implementation specialists to ensure smooth transitions and client satisfaction during renewal periods. Furthermore, you will spearhead discovery efforts to uncover adjacent expansion opportunities within existing customer accounts.

Requirements

Candidates must possess over five years of experience in client-facing, quota-carrying roles, such as renewals, account management, sales, or customer success, preferably within SaaS. A proven track record of meeting or exceeding quotas is essential. Experience managing complex renewal processes, including multi-threading and ROI analysis, is a significant advantage. Strong verbal and written communication skills are mandatory, along with excellent interpersonal and collaboration abilities. Prior experience in real estate or property technology is beneficial. Candidates must be willing to work in the New York City office for a minimum of four days per week.

Practical notes

Renewals Manager | Housing at Eliseai.

Reasons Top Sales Professionals Join EliseAI

Joining EliseAI means aligning with a company backed by Andreessen Horowitz, which is pioneering agentic AI to transform property management. The organization demonstrates strong financial health and growth, reporting over $200 million in annual recurring revenue with 100% year-over-year growth. A significant portion of the U.S. housing market is already engaged with EliseAI, representing 5 million units and one in every six apartments. The company has validated product-market fit and is experiencing rapid adoption. Sales professionals will engage with high-ACV deals in a fast-paced environment where team attainment is consistently strong. The company's sales performance is recognized industry-wide, ranking among the top organizations on RepVue.

The environment is designed for high-impact work. Employees operate with full autonomy in a fast-moving setting, solving real client problems with precision. There is no micromanagement, and the expectation is to build something substantial. New hires are expected to be self-driven contributors who thrive in an intense, challenging atmosphere.

Benefits and Compensation

The position offers a total compensation package of $200,000 on target, comprising a base salary of $140,000. Equity in the company is provided. Comprehensive benefits include medical, dental, and vision insurance with premiums covered at 100%, fully paid parental leave, commuter benefits, 401k contributions, and a stipend for fitness and home services. The office features a collaborative environment with an open floor plan, a fully stocked kitchen, and all meals covered. Additional perks include unlimited vacation time and paid holidays. The company will also manage relocation packages to facilitate the move.

Job Location and Details

This role is based in New York City. It is a full-time position requiring in-person presence for four days each week. Remote work is not an option for this role. The successful candidate will drive strategic renewal initiatives and directly impact the company's growth trajectory.

About Eliseai

At EliseAI, we're improving the industries that matter most: housing and healthcare. Everyone needs a place to live and access to quality healthcare, yet both are often harder to secure than they should be. By integrating AI agents deeply into existing workflows, we make them more efficient, reduce costs, and improve the experience for everyone.