Engagement Manager, Future Platforms | Housing

About the role

You will own the end-to-end success of complex customer engagements as a primary driver from late-stage sales handoff through launch and post-launch stabilization within the Future Platforms organization. You will act as the central point of alignment across multiple, complex customer stakeholder groups, guiding high-stakes implementation and critical workflow decisions with confidence. You will coordinate tightly with Product and Engineering teams to translate real-world needs and customer feedback into clear, actionable requirements and shipped improvements for the platform. Because this platform is early-stage and scaling rapidly, you will systematize how we conduct engagements, building repeatable playbooks, processes, and systems that enable fast, high-quality scale. This role requires you to operate like a founder, embracing ambiguity, driving execution across internal and external teams, and building the internal systems that define our future way of working. You will be responsible for attracting top-tier talent to join our driven team and ensuring the successful deployment of AI agents that fundamentally transform how housing operators run their businesses. You will move at rocket speed, building something massive with full autonomy, no micromanagement, and no fluff, within an intense and rewarding environment designed for the best hires.

Key facts

What you'll do

• Own engagement success end-to-end, serving as the primary driver of customer deployments from late-stage sales handoff through launch and post-launch stabilization to ensure outcomes, timelines, and stakeholder alignment.
• Support sales and expansion efforts by participating in later-stage sales and pre-sales discovery to set up successful engagements, helping scope realistic engagements and identify follow-on opportunities for growth.
• Lead discovery, scoping, and decision-making by translating vague goals into crisp requirements, workflows, success metrics, and rollout plans while guiding customers through tradeoffs, product constraints, and adoption choices.
• Run the execution motion by maintaining multi-threaded project plans under ambiguity, coordinating across internal teams and external stakeholders, and creating clear operating cadences, risk tracking, and launch readiness.
• Drive configuration and launch activities by collaborating with product operations, engineering, and training teams to ensure smooth product configuration, data migration, launch, and successful adoption of the platform.
• Inform and support product development by partnering with Product and Engineering to define net-new product workflows and requirements, helping to shape the product roadmap based on scoping learnings, customer input, and real-world usage data.
• Build the scalable playbook by turning lessons from engagements into repeatable processes, templates, and systems that improve speed and quality as we scale our operations and client base.
• Attract top-tier talent to join our driven team and contribute to building the future of autonomous operations in housing and healthcare.
• Move at rocket speed and build something massive by solving real client problems with precision and ambition in a fast-paced, high-impact environment.
• Operate with full autonomy and ownership, driving initiatives forward without micromanagement while delivering high-quality results under tight timelines and shifting priorities.
• Thrive in an intense, high-stakes setting where you are expected to perform at the highest level and contribute to transformative growth for the company and its clients.
• Embrace the challenge of building something massive from the ground up, taking on demanding responsibilities that require resilience, creativity, and unwavering commitment.
• Leverage cross-functional collaboration to align product, engineering, sales, and customer success teams around shared objectives and seamless execution.
• Act as a strategic partner to clients, helping them navigate complex operational decisions and maximize the value of their deployment on the EliseAI platform.

Requirements

We're looking for individuals who meet the following eligibility and hard bars for this role.

• You have a proven track record of owning engagement success end-to-end in a relevant domain.
• You are capable of supporting sales and expansion by participating in later-stage sales and pre-sales discovery activities.
• You excel at leading discovery, scoping, and decision-making to translate ambiguous goals into clear requirements and workflows.
• You have the ability to run complex execution motions, maintaining multi-threaded project plans under significant ambiguity.
• You can collaborate effectively with product operations, engineering, and training teams to drive configuration, data migration, and adoption.
• You have experience informing and supporting product development through partnerships with Product and Engineering teams.
• You are skilled at building scalable playbooks that turn lessons from engagements into repeatable processes and systems.
• You have the capability to attract top-tier talent and contribute to building a high-performance team.
• You are able to move at rocket speed and build something massive in a fast-paced, high-growth environment.
• You operate with full autonomy and are comfortable making high-stakes decisions with limited oversight.
• You thrive in intense, high-pressure settings where delivering exceptional results is expected.
• You have the resilience and creativity required to build something massive from the ground up.
• You are a strong collaborator who can leverage cross-functional teamwork to drive successful outcomes.
• You act as a strategic partner to clients, guiding them through complex operational and implementation decisions.

Nice to have

No items from SOURCE are marked as preferred, so there are no Nice to have items to list.

Practical notes

• Location is New York City.
• Engagement type is full_time.
• No information on hours, travel, visa, or deadlines provided in SOURCE.