General Manager - NEW Gym Opening!

About the role

You own the full journey from first guest contact through daily workouts, guiding members to success while living Core Values. This role drives membership growth, team development, and operational excellence in a bold, upbeat environment. You translate the brand promise into daily actions that members feel in every interaction. You are accountable for hitting revenue targets while maintaining the highest standards of safety and cleanliness. You build a culture where team members are engaged, supported, and empowered to deliver exceptional experiences. You analyze data to make informed decisions that improve every aspect of the gym's performance. You serve as the visible leader who inspires trust and confidence across staff and the local community. You partner closely with corporate leadership to execute strategies that align with the long term vision for EōS Fitness.

Key facts

What you'll do

Design intake systems that capture member needs and smoothly move prospects through trial experiences.

Construct daily schedules and workflows that balance coverage, safety rules, and sales opportunities for every shift.

Review performance dashboards to spot trends, then adjust tactics so retention and new signups improve month by month.

Ship consistent service moments by coaching staff on communication standards and problem solving during busy hours.

Partner with marketing and local businesses on events that connect EōS Fitness with the community around S 24th St.

Champion safety protocols so equipment, locker rooms, and common areas stay clean, organized, and compliant.

Guide team development through training, feedback, and scheduling that supports Assistant General Managers and Fitness Consultants.

Crisis manage emergencies by staying calm, sharing clear instructions, and protecting member well-being at every turn.

Own the end to end member experience, ensuring that each interaction reflects the standards and values of the brand.

Drive results by setting clear goals, tracking progress, and holding yourself and your team accountable for outcomes.

Identify opportunities to innovate within the gym environment and propose improvements that enhance member satisfaction.

Collaborate with cross functional partners to align gym operations with broader company initiatives and marketing campaigns.

Maintain accurate records and reports related to membership, attendance, and performance metrics on a consistent basis.

Act as the operational owner on site, making decisions that protect the member experience and support team success.

Requirements

You bring two years of sales management background and three to four years serving customers in dynamic settings.

You show a strong interest in fitness, communicate clearly in writing and speech, and build influence across all levels.

You handle detail oriented work, solve problems methodically, and keep excellent records using MS Office tools.

You can lift over 40 pounds while bending routinely, moving through club floors, and assisting members during classes.

You pass a background check and earn CPR certification within 30 days of starting at EōS Fitness.

You thrive in a gym setting, moving freely across rooms while talking with staff, members, and visitors.

You demonstrate reliability and punctuality, showing up prepared to perform your duties every day.

You maintain a professional appearance and demeanor that reflects well on EōS Fitness at all times.

You respect the policies and procedures of the company and ensure that your team does the same.

You are willing to work the schedule required for the opening phase, which may include evenings and weekends.

You use sound judgment in handling confidential member and team information at all times.

You follow all health and safety regulations, ensuring a secure environment for guests and employees.

You commit to ongoing learning, staying informed about industry trends and best practices in fitness management.

You understand the importance of teamwork and collaboration in achieving shared objectives.

Nice to have

Experience in a leadership role inside fitness or related service businesses.

Skills & tools

Core Values, CPR, MS Office, background check, fitness industry knowledge.

Practical notes

Hours, travel, visa, or deadlines are defined by the source material and are not elaborated here. The compensation reflects an annual salary of $65,000.00. You must obtain CPR certification within 30 days of starting. The location is at S 24th St / E Baseline Rd in Phoenix. You must pass a background check prior to employment. The role requires the ability to lift over 40 pounds and move comfortably in a gym environment.