Reservations Agent @ Bandon Dunes Golf Resort

About the role

The Reservations Agent Opportunity at Bandon Dunes Golf Resort presents a unique chance to join a world-class team dedicated to exceptional guest service. In this role, you will act as the primary architect of the guest journey, shaping their first impression and ensuring a flawless booking experience from inquiry to arrival. You are entrusted with the responsibility of safeguarding sensitive guest information while managing complex details with precision and care. This position requires a genuine commitment to hospitality, where your helpful and friendly demeanor becomes the cornerstone of every interaction. As a key representative of the resort, you will uphold the values of being Genuine, Helpful, and Friendly in every communication. The role offers the opportunity to contribute directly to the resort's mission of providing unforgettable experiences for guests from around the world. You will play a vital part in maintaining the high standards that define Bandon Dunes as a premier destination for golf and leisure.

Key facts

What you'll do

• Answer incoming calls and respond to emails with a calm and professional demeanor, addressing guest inquiries promptly.
• Verify availability and manage room assignments using resort software to ensure accurate booking information.
• Create tailored itinerary recommendations that highlight resort amenities and align with specific guest preferences.
• Confirm booking components, including room type, dates, and special requests, through meticulous verification processes.
• Explain resort policies, course options, and local attractions clearly to both international visitors and local guests.
• Process payment details securely and efficiently, ensuring all financial information is handled with the utmost care.
• Manage changes, cancellations, and date adjustments while maintaining a positive guest experience.
• Coordinate closely with operations teams to align reservations with current course conditions and scheduled events.
• Support special projects aimed at enhancing seasonal campaigns and improving guest communication flows.
• Cross-check reservation records against channel management updates to maintain data integrity and accuracy.
• Serve as the initial point of contact, providing calm guidance to newcomers throughout their booking journey.
• Organize intake information efficiently to streamline the reservation process for future arrivals.

Requirements

• Handle complex schedules using computer systems while demonstrating strict attention to detail.
• Adapt to shifting priorities and learn new software tools with ease in a dynamic environment.
• Maintain reliable transportation to Bandon, Oregon to ensure consistent and punctual attendance.
• Uphold the resort's standards of being Genuine, Helpful, and Friendly in all interactions.
• Process a high volume of calls and emails without compromising the quality of service.
• Work effectively within a team-oriented environment, collaborating with various departments.
• Follow all resort policies and procedures to ensure compliance and operational efficiency.
• Communicate clearly and professionally with guests from diverse backgrounds and cultures.
• Manage multiple tasks simultaneously while maintaining a high level of organization.
• Commit to continuous improvement by seeking feedback and striving for excellence in guest service.

Nice to have

• Previous experience in a reservations or customer service role within the hospitality industry.
• Familiarity with golf resort operations or destination management systems.
• Knowledge of the Oregon Coast area and local points of interest.
• Experience with channel management software and revenue management principles.
• Ability to work varied hours, including weekends and holidays, to accommodate peak seasons.

Practical notes

This position requires reliable transportation to Bandon, Oregon, as it is essential for daily attendance. The engagement is a Full Time Regular position, which may include shifts during evenings, weekends, and holidays to meet operational needs. Candidates must be able to perform the essential functions of the role with or without reasonable accommodation. The compensation rate is $19.00 per hour, reflecting the importance of the role in delivering exceptional guest experiences.