Houseperson @ Sand Valley

About the role

You will steward the daily renewal and meticulous readiness of the guest environment within the Houseperson role at Sand Valley at Dreamgolf. This position owns the foundational cleanliness and organization of housekeeping pantries, ensuring all necessary supplies are inventoried and prepared for seamless service. You own the execution of room inspections, applying exacting standards to achieve a consistent and flawless presentation in every assigned area. You partner closely with the broader resort team to uphold the quiet, serene atmosphere that allows guests to immerse themselves in the Wisconsin wilderness away from daily demands. This role requires a proactive mindset where you ask questions and share ideas to refine processes and enhance the guest journey. You will handle linen management and turndown services with precision, contributing directly to the resort's reputation for friendly hospitality. Your work supports the year-round celebration of outdoor life by maintaining indoor spaces that feel as fresh and inviting as the adventures awaiting guests outside. Through authenticity and a hard-working attitude, you help guide members and guests through an immersive experience defined by comfort and meticulous attention to detail.

Key facts

What you'll do

Coordinate inventory workflows for housekeeping supplies to eliminate operational friction and support team readiness.

Execute meticulous room inspections to verify compliance with cleanliness, safety, and presentation standards.

Perform turndown services with care, transforming occupied spaces into tranquil retreats by evening.

Maintain detailed linen inventories and manage soiled textile circulation to ensure continuous availability.

Organize housekeeping pantries with logical systems, creating efficient workflows for restocking and retrieval.

Partner with culinary and events teams to support cross-departmental needs during peak service periods.

Implement preventative checks in guest areas to identify maintenance issues before they impact the experience.

Utilize digital tools and reporting systems to document completed tasks and communicate status updates.

Adapt daily task lists based on occupancy patterns, forecasted demand, and real-time resort priorities.

Champion sustainability initiatives by optimizing resource use and minimizing waste within assigned responsibilities.

Apply technical knowledge of cleaning agents and equipment to protect surfaces and preserve resort aesthetics.

Communicate professionally with guests and team members to address needs and uphold service expectations.

Monitor guest feedback channels to identify recurring themes and refine housekeeping practices accordingly.

Support special projects that enhance long-term operational efficiency and guest satisfaction metrics.

Requirements

Must be at least 21 years of age to comply with resort policies and local regulations regarding service roles.

Must possess a valid driver's license and provide proof of current automobile insurance for any vehicle use related to resort operations.

Must be legally authorized to work in the United States without sponsorship requirements at this time.

Must maintain a clean criminal background check and pass all pre-employment screening procedures as required by company policy.

Must be able to perform essential job functions with or without reasonable accommodation for individuals with qualifying disabilities.

Must demonstrate the ability to follow detailed instructions and adhere to established safety and quality standards consistently.

Must complete any required training modules and certifications prior to independent operation on resort property.

Must comply with resort appearance standards and grooming policies to maintain a professional image in guest interactions.

Nice to have

Previous experience in a high-end resort, hotel, or luxury hospitality environment.

Familiarity with eco-friendly cleaning practices and sustainable product usage.

Basic understanding of inventory management or supply chain principles.

Practical notes

Hours: Full-time schedule with availability to work varied shifts, including weekends, holidays, and peak operational periods.

Travel: Not applicable; this is a localized on-site position based at the Nekoosa, Wisconsin resort.

Visa: Roles requiring sponsorship are not available at this time; eligible candidates must meet work authorization requirements independently.

Deadlines: No specific application deadline is published; interested candidates are encouraged to submit materials for ongoing review.