Technical Program Manager, Salesforce

About the role

The team depends on a single role to connect commercial and product ecosystems while keeping systems aligned. This role blends program management with direct technical contribution to support Sales, Customer Success, Finance, Product, and Marketing. Outcomes focus on system integrity, team rhythm, and scalable Salesforce implementations.

Key facts

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Location: USA

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Engagement: Full-time

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Compensation: $125,000 to $180,000

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Team: Salesforce

• Degree: Bachelor's degree required
• Visa: U.S. locations only

What you'll do

Coordinate cross-functional workflows and remove execution blockers to eliminate friction across teams. Lead end-to-end delivery of Salesforce initiatives, including Sales Cloud, Service Cloud, and related integrations. Partner with engineering to ensure implementations are scalable, maintainable, and aligned with product goals over time. Own Jira and system workflows so tickets are clearly defined, prioritized, and progressing. Lead recurring forums, including weekly execution calls and cross-functional alignment sessions. Continuously improve business processes, data integrity, governance, and system scalability. Drive alignment across systems such as Salesforce, CLM, CPQ, billing tools, and marketing automation platforms. Lead key initiatives such as process redesign, new product launches, system enablement, and data model optimization.

Requirements

Serve as the primary orchestrator across Sales, Customer Success, Finance, Product, and Marketing to manage system alignment. Identify cross-team dependencies and proactively remove blockers to execution. Translate business needs into technical requirements and Salesforce solutions that support evolving workflows. Lead end-to-end delivery of Salesforce initiatives, including Sales Cloud, Service Cloud, and related integrations. Contribute hands-on to solution design, configuration, and light development work as needed. Partner with engineering to ensure implementations are scalable and maintainable. Establish and maintain operating cadence across teams through sprint planning, backlog grooming, and release prioritization. Own Jira and system workflows to ensure tickets are clearly defined, prioritized, and progressing. Lead recurring forums, including weekly execution calls and cross-functional alignment sessions. Act as the "voice of delivery" to ensure deadlines and commitments are met. Build and maintain real-time dashboards and reporting across Salesforce and BI tools to provide clear visibility. Continuously improve business processes, data integrity, governance, and system scalability. Drive alignment across systems including Salesforce, CLM, CPQ, billing tools, and marketing automation platforms. Lead key initiatives such as process redesign, new product launches, system enablement, and data model optimization. Ensure SOX compliance, audit readiness, and documentation integrity for systems and workflows.

Nice to have

Demonstrate 7-12 years of experience in Technical Program Management, Business Systems, or similar roles with strong Corporate IQ and a positive, high-energy attitude. Show very tech-forward thinking focused on automation, AI, and efficiency in complex environments. Possess deep Salesforce expertise, especially in Sales Cloud and Service Cloud, with hands-on configuration and basic development capabilities. Prove experience working with Sales and Customer Success teams alongside cross-functional partners in Finance, Product, and Marketing. Highlight strong experience using Jira or similar tools within Agile and Scrum environments. Prefer background in healthcare, pharma, advertising, media, travel, or airlines, with familiarity of CPQ, CLM, or billing systems. Value experience with marketing automation platforms and data or BI tools. Salesforce certifications such as Admin, Platform App Builder, or Developer are preferred.

Skills & tools

General expertise in Salesforce configuration, flows, objects, and automation supports day-to-day delivery. Light development using Apex and SOQL integrates into solution design when required. Collaboration with engineering ensures scalable, maintainable implementations aligned with product goals.

Practical notes

locations only; remote roles are restricted to candidates within the United States. for specific expectations and processes.

Good to know

Technical Program Managers often bridge strategic planning and hands-on execution in complex system environments. Success in this role depends on understanding how systems, data, and teams interact to support scalable solutions. General knowledge of Salesforce ecosystems, Agile delivery, and cross-functional governance is relevant for this type of role in technology-driven organizations.