Senior Product Manager

About the role

Join the Practice Efficiency team in Milan to manage the future of remote healthcare consultations. You will oversee the user experience for millions of patients and medical professionals, balancing immediate product execution with long-term strategy across European markets. This position requires a strategic thinker who can translate complex healthcare needs into clear product requirements while maintaining a sharp focus on user outcomes. You will be instrumental in defining how telehealth solutions evolve to meet the demands of both clinical professionals and patients across different European contexts. The role involves close collaboration with cross-functional stakeholders to ensure that the product vision is not only ambitious but also feasible and impactful. You will act as the central voice for the user within technical and executive discussions, ensuring that human-centered design drives every major decision. Success in this role will be measured by the adoption, satisfaction, and effectiveness of the remote care suite you help build.

Key facts

What you'll do

• Establish the product roadmap and strategic direction for telehealth features within the Remote Care stream, ensuring alignment with long-term business goals.
• Manage both synchronous and asynchronous consultation tools, optimizing the flow of communication between patients and healthcare providers.
• Partner with engineering leads to make high-level architectural decisions that balance scalability, performance, and user needs.
• Coordinate with design, clinical, and go-to-market teams to build solutions that address the needs of diverse user personas across multiple markets.
• Perform user research and competitive analysis to identify opportunities and prioritize features based on quantitative and qualitative data.
• Mentor other product managers and contribute to the development of the broader product team through knowledge sharing and guidance.
• Define and own key performance indicators, using data to validate hypotheses and drive continuous improvement of the product experience.
• Navigate complex regulatory landscapes to ensure that product features comply with healthcare standards across European jurisdictions.
• Translate technical constraints and possibilities into clear requirements that enable efficient development and high-quality delivery.
• Facilitate cross-functional workshops and decision-making sessions to align stakeholders on priorities and trade-offs.
• Build and maintain relationships with key partners, including healthcare institutions, providers, and technology vendors.
• Drive the end-to-end product lifecycle, from initial concept and discovery through launch, iteration, and eventual sunsetting of features.
• Ensure that all product decisions reflect a balance between user empathy, business viability, and operational feasibility.
• Contribute to the broader product community within Doctolib by sharing insights, best practices, and learnings from the Italian and European markets.

Requirements

• Minimum 5 years of product management experience working with developers, designers, and leadership in fast-paced environments.
• Proven history of launching and iterating on products within large-scale B2B or SaaS environments, with a focus on measurable outcomes.
• Analytical approach to solving complex problems, including the ability to break down ambiguous challenges into structured hypotheses and tests.
• Demonstrated ability to balance high-level vision with operational execution, managing multiple priorities without losing sight of strategic goals.
• Fluency in English is required to collaborate effectively with cross-functional teams and stakeholders across Europe.
• Strong written and verbal communication skills, with the ability to influence without direct authority and present complex ideas clearly.
• Experience working in highly regulated environments, understanding the implications of compliance, data privacy, and healthcare-specific regulations.
• A user-centric mindset, with a proven track record of advocating for user needs throughout the product development process.

Nice to have

• Background in healthcare, digital health, or telehealth products, with an understanding of the specific challenges facing medical professionals and patients.
• Experience with AI technology and its potential applications in improving clinical workflows and patient engagement.
• Familiarity with European multi-market and multi-regulatory environments, including nuances between countries such as Italy, France, and Germany.
• Proficiency in French or German, which would enable deeper collaboration with local stakeholders and users in those regions.

Practical notes

• This is a full-time, permanent position based in Milan, with a hybrid work policy that allows for flexibility between office and remote work.
• The role offers 10 days of work-from-abroad per year, recognizing the importance of mobility and cross-regional collaboration within Europe.
• Public transport reimbursement is provided to support sustainable commuting options within the Milan area.
• The interview process includes a recruiter call, a manager interview, a case study, a final interview, and a reference check to ensure a thorough evaluation of candidates.
• Application note: Please exclude personal details like photos or age from your application to support equal opportunity and ensure a fair review process.
• Start date is contingent upon availability and can begin as soon as the successful candidate is able to join.
• Relocation support is not explicitly mentioned, but the flexibility of the role allows for remote work during the transition period if needed.
• The position requires availability during standard business hours in the Italian time zone, with potential adjustments for cross-regional meetings.
• This role is part of a broader effort to expand Doctolib's presence in Southern Europe, making it a critical opportunity for candidates interested in scaling healthcare technology across multiple countries.