Senior Account Director

About the role

DEPT®® is a Growth Invention company built to help the world's most ambitious brands grow faster. Operating at the intersection of technology and marketing, our 4,000+ specialists deliver growth invention services across Brand & Media, Experience, Commerce, CRM, and Technology & Data. We're 50|50 tech and marketing, partner-led, and first to move. Clients include Google, Lufthansa, Meta, eBay, and OpenAI. We have been certified B Corp and Climate Neutral since 2021. This Senior Account Director role sits within our Creative & Media services, where you will own the strategic direction and commercial success of a portfolio of client brands. You will act as a key leadership figure, shaping narratives and driving outcomes in a fast-paced, innovative environment. You will be responsible for translating complex business objectives into cohesive, high-impact strategies that resonate across audiences. This role demands a balance of creative vision and commercial acumen, ensuring that every initiative aligns with overarching growth goals. Ultimately, you will be the trusted advisor who guides major brand initiatives from conception to execution.

Key facts

What you'll do

Partner with senior clients to conceptualize and develop integrated annual strategies that align with business ambitions.

Oversee the creation of brilliant digital content, collaborating closely with creative and production teams to ensure excellence.

Lead, line-manage, motivate, and inspire a multidisciplinary team to foster a high-performance and collaborative culture.

Champion contract negotiations and provide strategic oversight for the implementation of commercial agreements to secure favorable terms.

Deliver measurable and profitable growth for clients by monitoring performance and optimizing campaigns in real time.

Coordinate and supervise deliverables from across the business, including content, technology, media, and data teams.

Uphold the highest standards of quality by implementing rigorous review processes for all client deliverables.

Drive constant innovation by challenging conventional thinking and exploring new possibilities across all client activities.

Contribute expert insights and experience to the broader creative process, challenging ideas and elevating collective outcomes.

Own the end-to-end budget management for clients, providing transparency and control across campaigns and ongoing activities.

Forge and maintain strong relationships with key platforms and partners to ensure seamless execution and mutual growth.

Present compelling work internally and externally, articulating strategy and results to diverse stakeholders with clarity and confidence.

Execute projects to meet demanding deadlines, demonstrating resilience and composure when working under pressure.

Requirements

Possess extensive experience servicing clients in an agency environment, demonstrating a deep understanding of client needs.

Show a proven track record of leading, motivating, and coaching teams to achieve ambitious objectives.

Bring substantial experience managing large client and agency teams across multiple disciplines and time zones.

Have a history of managing complex TTL campaigns, balancing strategic thinking with tactical execution.

Demonstrate experience in managing campaign content production and budget management effectively and efficiently.

Have experience working on global brand initiatives, understanding the nuances of international markets and audiences.

Be confident in handling both brand building and conversion/direct-response campaigns with equal proficiency.

Inspire and cultivate a proactive, energized team culture that values collaboration, learning, and accountability.

Hold direct experience working with director and C-level clients on strategy development and executive-level communication.

Exhibit excellent project management skills, consistently identifying the most efficient ways of working to maximize productivity.

Showcase excellent written and verbal communication skills, ensuring clarity and impact in all interactions.

Apply advanced problem-solving skills to navigate complex challenges and deliver innovative solutions.

Maintain a high attention to detail and demonstrate excellent organizational skills and time management capabilities.

React quickly and decisively within a fast-paced environment, adapting to changing priorities and demands with agility.

Practical notes

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