Account Manager - Chelmsford, Colchester & Ipswich

About the role

You will own the commercial performance of Deliveroo's top restaurant partners across the South of England, driving strategic growth in a fast-paced marketplace. This role demands a proactive mindset where you analyse data, challenge assumptions, and translate insights into actionable plans that boost order volumes. You will act as a trusted advisor to high-profile restaurants, balancing operational efficiency with revenue generation to achieve ambitious business targets. Your work will directly influence how restaurants grow online, shaping menus, offers, and rider allocation through data-led decisions. You will represent Deliveroo as the definitive expert in your region, ensuring partners see tangible value from their collaboration. Success in this role is defined by your ability to negotiate win-win outcomes and build long-term loyalty among senior stakeholders. You will be a key architect of our commercial strategy, using your curiosity and resilience to adapt to evolving market dynamics.

Key facts

What you'll do

Analyse restaurant performance data to identify growth opportunities and implement strategies that increase order volumes across your portfolio.

Build and maintain high-impact senior relationships through consistent face-to-face interactions and remote communication tailored to partner needs.

Lead complex commercial negotiations to secure optimal contract terms and long-term value for Deliveroo and its restaurant partners.

Collaborate with restaurant and rider operations teams to resolve friction points and streamline processes that affect service delivery.

Act as a local market expert for Colchester, Chelmsford, Ipswich, and surrounding areas, monitoring industry trends and competitor activity.

Develop innovative growth ideas that address specific regional challenges and unlock new revenue streams for partners.

Own end-to-end account management, ensuring commercial targets are met while maintaining strong operational standards.

Use advanced data interpretation skills to forecast demand and guide restaurants on menu engineering and pricing strategies.

Represent Deliveroo at industry events and partner meetings to reinforce our brand and market position.

Proactively identify risks and escalations, coordinating with internal stakeholders to resolve issues before they impact performance.

Translate business objectives into clear actions for restaurants, ensuring alignment with Deliveroo's marketplace strategy.

Drive continuous improvement by reviewing performance metrics and adjusting tactics to maximise efficiency and profitability.

Communicate insights and recommendations clearly to diverse stakeholders, influencing decisions through logic and evidence.

Own your territory by maintaining detailed records of interactions, outcomes, and next steps for each restaurant partner.

Demonstrate ownership of commercial initiatives from conception through execution, tracking impact on key performance indicators.

Requirements

You must possess significant experience in account management or a similar commercial role, with a proven track record of managing complex relationships.

You must demonstrate strong commercial acumen, interpreting data confidently to inform strategic decisions and drive growth initiatives.

You must have proven negotiation skills, managing multi-party discussions and delivering successful outcomes against challenging targets.

You must show exceptional communication abilities, building rapport and influencing stakeholders through in-person, phone, and written correspondence.

You must hold a valid UK driving licence and have access to a vehicle to travel independently across your regional territory.

You must be operationally autonomous, comfortable working with minimal supervision while managing multiple priorities in a dynamic environment.

You must be willing to travel frequently across Colchester, Chelmsford, Ipswich, and the wider South of England region to meet partners.

You must thrive in a fast-paced, target-driven setting, balancing strategic thinking with day-to-day execution demands.

Practical notes

This is a hybrid role, balancing remote work with scheduled visits to partner locations across your region. You will operate within a structure that values autonomy, ownership, and clear accountability. The working hours align with standard business expectations, requiring availability during peak restaurant trading periods. Travel within your designated area is essential, and you should plan your schedule to cover partner sites efficiently. No specific visa requirements are outlined, but you must be eligible to work in the United Kingdom. The interview process typically spans 3-4 stages, designed to assess your commercial judgment, resilience, and fit with Deliveroo's values.