Account Manager, Dublin

About the role

You will own the end-to-end commercial relationship with a portfolio of high-value restaurant partners in the Greater Dublin area, ensuring their strategic objectives are met and their growth ambitions are realised. You will act as the primary commercial voice for Deliveroo in the region, translating market insights into actionable plans that drive sustainable performance. This role demands a proactive mindset, where you leverage data and industry trends to anticipate partner needs and shape solutions before they are explicitly requested. You will be accountable for negotiating and securing mutually beneficial agreements that enhance long-term value for both Deliveroo and our partners. Success in this position means you directly influence market share and brand loyalty within a competitive landscape. You will collaborate closely with internal stakeholders to align delivery capabilities, marketing initiatives, and operational improvements with partner priorities. Ultimately, your work will ensure that restaurant partners view Deliveroo as an indispensable growth engine and strategic ally in the Dublin marketplace.

Key facts

What you'll do

• Own Partner Relationships: Establish and deepen strategic partnerships with top-tier restaurant operators in Greater Dublin, driving consistent engagement and value delivery.
• Drive Performance: Analyse sales data, order patterns, and market trends to uncover actionable insights that unlock incremental growth opportunities.
• Negotiate & Optimise: Lead complex commercial discussions to refine contract terms, ensuring alignment between Deliveroo's objectives and partner expectations.
• Cross-Functional Collaboration: Coordinate with Marketing and Operations teams to implement joint initiatives that enhance restaurant efficiency and stimulate order volume.
• Be the Local Expert: Serve as the definitive source of market intelligence for the Dublin region, identifying emerging trends and competitive dynamics.
• Maximise Portfolio Value: Develop and execute tailored strategies for each partner to optimise their presence, conversion rates, and profitability on the platform.
• Influence Product Adoption: Partner with internal product specialists to drive the adoption of new features and tools that enhance the restaurant experience.
• Manage Key Accounts: Maintain a rigorous pipeline of activities, ensuring timely follow-ups, accurate forecasting, and meticulous relationship nurturing.
• Report on Performance: Provide clear, data-driven insights to internal leadership regarding partner health, market opportunities, and competitive threats.
• Champion Innovation: Continuously test and introduce new commercial approaches that strengthen Deliveroo's value proposition in the local market.
• Resolve Disputes: Act as the escalation point for partner concerns, applying negotiation skills to resolve issues while preserving strategic relationships.
• Build Business Cases: Develop compelling proposals and ROI analyses that support the rollout of new partnerships and expansion initiatives.
• Monitor Industry Shifts: Stay informed on regulatory changes, consumer behaviour, and technological advancements affecting the on-demand economy.
• Lead Strategic Reviews: Facilitate quarterly business reviews with key partners, highlighting achievements and outlining future growth pathways.

Requirements

• You possess a Bachelor's degree or equivalent practical experience that demonstrates commercial capability.
• You have a proven track record of managing complex B2B relationships in a fast-paced, target-driven environment.
• You bring a minimum of three years of experience in sales, account management, or a commercial role with clear performance metrics.
• You have a history of exceeding performance targets and consistently delivering against ambitious commercial goals.
• You are highly proficient in using data to inform decisions, interpret trends, and build evidence-based strategies.
• You have experience negotiating high-value contracts and managing stakeholder expectations across multiple teams.
• You demonstrate strong written and verbal communication skills, with the ability to tailor messages for senior executives and operational partners.
• You are comfortable working autonomously in a dynamic, rapidly evolving marketplace with minimal direct supervision.
• You exhibit exceptional organisational skills, managing multiple priorities and deadlines with precision and professionalism.
• You hold the right to work in Ireland and possess the fluency necessary to operate effectively in a professional English-speaking environment.
• You have a deep understanding of the restaurant industry and its key commercial drivers, including margin management and customer acquisition.
• You are comfortable utilising CRM platforms and analytics tools to track performance and forecast accurately.
• You have a history of building trust with external partners through reliability, integrity, and consistent follow-through.
• You are prepared to travel within the Greater Dublin area to meet partners, attend industry events, and support field initiatives.

Nice to have

• Experience working with global technology platforms and marketplace models.
• Familiarity with Deliveroo's product suite and commercial tools.
• Background in logistics or operations within the on-demand economy.
• Experience mentoring junior team members or leading small cross-functional projects.

Practical notes

This role is based full-time in Dublin and requires regular travel within the region for partner meetings and business development activities. The successful candidate must be eligible to work in Ireland without sponsorship, as this position does not offer visa sponsorship. The interview process typically spans multiple stages and is designed to assess commercial acumen, strategic thinking, and cultural alignment with Deliveroo's values.