Account Manager - Italian Speaking

About the role

As a vital member of the Small and Medium Business (SMB) team, you will be instrumental in assisting restaurant partners to expand their businesses and enhance their delivery efficiency. In this role, you will serve as the main liaison for a designated group of restaurants, providing guidance on marketing strategies and utilizing platform tools to optimize their performance.

Key facts

What you'll do

• Oversee a diverse portfolio of restaurant accounts, employing a desk-based approach to manage relationships effectively.
• Utilize various communication channels, including video calls, online presentations, emails, and phone calls, to support partner growth and engagement.
• Build and maintain long-lasting relationships with restaurant partners to ensure their success on the Deliveroo platform.
• Collaborate with internal teams to create customized solutions that meet the specific needs of each partner.
• Design and implement marketing campaigns aimed at boosting order volume, enhancing customer retention, and improving overall partner performance.
• Motivate partners to engage in both local and national marketing initiatives to maximize their visibility and sales.
• Analyze performance metrics and data to identify trends, challenges, and opportunities for improvement.
• Provide ongoing training and support to partners, ensuring they are well-versed in using the Deliveroo platform effectively.
• Actively participate in team meetings and contribute to strategic discussions regarding partner engagement and growth strategies.
• Stay updated on industry trends and competitor activities to provide insights and recommendations to partners.
• Prepare reports and presentations for internal stakeholders to showcase partner performance and campaign results.
• Assist in onboarding new restaurant partners, ensuring a smooth transition onto the platform.

Requirements

• Demonstrated experience in account management or a similar role, showcasing your ability to manage client relationships effectively.
• Strong analytical skills with the capability to interpret data and resolve issues promptly.
• Creative problem-solving abilities to navigate challenges and provide innovative solutions.
• Excellent verbal communication skills, particularly over the phone, with a background in sales or customer service.
• Proficiency in both Italian and English, enabling effective communication with partners.
• A keen interest in technology and its application in driving business growth for partners.
• Ability to work independently and as part of a team, demonstrating flexibility and adaptability in a fast-paced environment.

Nice to have

• Previous experience in the food and beverage industry, providing insight into partner needs and challenges.
• Familiarity with digital marketing strategies and tools to enhance partner visibility.
• Experience with CRM software or similar platforms to manage client interactions and data.
• A background in project management, showcasing your ability to oversee multiple initiatives simultaneously.
• Knowledge of the local market and restaurant landscape in Manchester.

Skills & tools

• Proficient in Microsoft Office Suite (Excel, PowerPoint, Word) for reporting and presentations.
• Experience with data analysis tools and CRM systems to track partner performance and engagement.
• Familiarity with video conferencing tools and online collaboration platforms to facilitate communication.
• Strong organizational skills to manage multiple accounts and prioritize tasks effectively.

Practical notes

• Start date: 7th September 2026.
• The position will initially require you to work from the office during the probationary period, transitioning to a hybrid work model thereafter.
• The hiring process will involve an initial AI screening and assessment through Maki People, followed by a phone interview with a recruiter, and concluding with a final interview that may include a case study presentation.

Join Deliveroo and be part of a dynamic team dedicated to helping restaurant partners thrive in a competitive market. Your expertise and passion for building relationships will play a crucial role in driving success for our partners and enhancing the overall customer experience.