Director, Strategic Accounts

About the role

Drive growth with strategic brands in Australia by designing account strategies and delivering tailored solutions.

Software engineers turn product ideas into working code. Engineers work in small teams, review each other's work, and ship in small batches. Most teams follow agile practices such as sprints and daily standups. Engineers also write tests, fix bugs, and improve performance. The field values clear communication as much as technical skill. Engineers spend part of every week on planning, code review, and debugging, not just writing new code. The ability to explain a technical decision in plain words separates strong engineers from the rest.

Key facts

Location: Australia

Engagement: Full-time

Team: Sales

Years: 7+

Degree: Bachelor's degree or equivalent work experience

Develop targeted approaches to break into and close strategic logos for Decagon.

Build trusted relationships with executives and operations leaders to understand priorities and drive expansion. These conversations uncover opportunities and align solutions with customer goals.

Collaborate with founders and engineering teams to translate customer challenges into tailored solutions. Joint efforts turn feedback into concrete offerings for strategic deals.

Forecast pipeline and revenue accurately to support company planning and decisions. Reliable forecasts guide resource allocation and strategic choices for leadership.

Own account plans that guide strategic deals from discovery through execution. Structured plans coordinate activities across teams for key opportunities.

Share customer insights with product and leadership teams to shape the company roadmap. Input from client engagements informs product direction and long-term strategy.

Maintain expert-level knowledge of Decagon products, services, and industry trends to advise senior stakeholders.

Travel moderately to engage with clients and partners across Australia. Face-to-face meetings strengthen relationships and support in-person collaboration across regions.

Bring 7+ years of experience in strategic or enterprise sales to navigate complex B2B environments. This background builds capability across large, multifaceted accounts.

Demonstrate a proven record of growing revenue and expanding business with large, complex accounts. Documented growth shows ability to scale relationships and outcomes over time.

Communicate with clarity and persuasiveness in presentations, negotiations, and executive discussions. Strong expression builds confidence with C-level stakeholders and partners.

Apply strong business acumen to translate customer needs into value-driven solutions. Understanding context turns requirements into strategic offerings for priority clients.

Manage multiple stakeholders and cross-functional initiatives while maintaining alignment across teams. Coordination keeps initiatives on track and reduces friction across functions.

Hold a Bachelor's degree or equivalent work experience to ground your strategic perspective.

Previous experience selling AI or customer support/experience software is valued.

Benefits such as medical, dental, vision, parental leave, and wellness stipends may vary by location and policy. Good to know:

Roles in conversational AI focus on enterprise sales motions and consultative discovery. Success depends on collaboration with engineering and product teams to tailor solutions. Clear communication and value-based selling define effective engagement with C-level stakeholders.

Typical interview steps

Hiring for engineering roles usually starts with a recruiter screen, followed by one or two technical rounds. Candidates often solve a coding problem, discuss past projects, and answer system design questions. Some loops include a take-home task. Final rounds typically cover team fit and give candidates a chance to ask questions. Interviewers look for how you break down an unfamiliar problem, not just whether you reach the answer. Practicing a few problems aloud and reviewing your own past projects are the best preparation.

Career growth

Engineering careers usually progress from individual contributor to senior, staff, and principal levels. Some engineers move into management and lead teams of five to twenty people. Others stay on the technical track. Growth follows demonstrated impact, not tenure alone. A typical engineering ladder has clear levels with defined expectations for scope, quality, and mentorship. Moving up usually requires owning outcomes end to end rather than completing assigned tickets.