Lifestyle 2026 - Guest Relations Admin

About the role

As a Guest Relations Admin at Db Group, you will play a pivotal role in enhancing the overall guest experience within the Lifestyle Group in Malta. Your primary responsibility will be to ensure that all guests receive exceptional service from the moment they arrive until their departure. This position requires a proactive approach to problem-solving and the ability to communicate effectively with guests and team members alike. You will be part of a dynamic team dedicated to creating memorable experiences for all visitors.

Key facts

What you'll do

• Serve as the first point of contact for guests, welcoming them with warmth and professionalism to set a positive tone for their stay.
• Manage guest inquiries and requests efficiently, ensuring timely responses and resolutions to enhance guest satisfaction.
• Coordinate with various departments, including housekeeping, maintenance, and food services, to fulfill guest needs and preferences.
• Maintain accurate records of guest interactions, preferences, and feedback to personalize future visits and improve service delivery.
• Assist in organizing and executing special events and activities for guests, ensuring all details are attended to for a seamless experience.
• Monitor guest feedback through surveys and direct communication, using insights to identify areas for improvement in service and amenities.
• Handle any guest complaints or issues with empathy and professionalism, striving to resolve them to the guest's satisfaction promptly.
• Collaborate with the marketing team to promote upcoming events and special offers to guests, enhancing their overall experience and engagement with the Lifestyle Group.
• Participate in staff training sessions to stay updated on service standards and company policies, ensuring consistent delivery of exceptional guest experiences.
• Support the management team in developing strategies to enhance guest relations and increase overall satisfaction ratings.
• Assist in maintaining the guest relations database, ensuring all information is up-to-date and accessible for the team.
• Engage with guests during their stay, fostering relationships that encourage repeat visits and positive word-of-mouth referrals.

Requirements

• A minimum of 2 years of experience in a guest relations or customer service role, preferably within the hospitality industry.
• Strong communication skills, both verbal and written, with the ability to engage effectively with diverse guests.
• Proficiency in using customer relationship management (CRM) software and other relevant tools to track guest interactions.
• Excellent problem-solving abilities, with a focus on delivering solutions that enhance guest experiences.
• A friendly and approachable demeanor, with a passion for providing outstanding service.
• Ability to work flexible hours, including weekends and holidays, to accommodate guest needs.

Nice to have

• Previous experience in a luxury hotel or resort setting is a plus.
• Familiarity with multiple languages to cater to a diverse clientele.
• Knowledge of local attractions and activities to provide guests with tailored recommendations.
• Experience in event planning or coordination, particularly in a hospitality context.

Skills & tools

• Strong organizational skills to manage multiple tasks and prioritize effectively.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and other relevant software applications.
• Familiarity with hospitality management systems and online booking platforms.
• Ability to adapt to new technologies and tools as needed to enhance guest relations processes.

Practical notes

• This position is based in Malta, and candidates must be eligible to work in the EU.
• The salary for this role will be competitive and commensurate with experience.
• Interested applicants are encouraged to apply through the provided link to join a vibrant team committed to excellence in guest relations.
• Additional benefits may include opportunities for professional development and growth within the company.

META

Company: Db Group

Title: Lifestyle 2026

Guest Relations Admin

Listed

location: Lifestyle Group, Malta

Job type: Full-time

Apply URL: https://dbgroup.bamboohr.com/careers/1269