Account Manager, West Coast
Job description
About the role
Customer engagement and growth define this position across multiple large accounts. Success depends on expanding new bookers, deepening ties with existing users, and re-engaging churned customers.
Sales roles connect a company's product with the customers who need it. Representatives research accounts, run demos, handle objections, and close deals. The work is quota driven and moves quickly. Strong sellers combine listening skills with product knowledge and steady follow through. Sales roles reward consistent activity and honest qualification of deals. Most companies use a defined sales process, and reps are trained on it before being left on their own.
Key facts
What you'll do
This work directly supports growth and service excellence across multiple large accounts.
Connections with customers are built and maintained so they view the role as a trusted partner for their logistics requirements. This focus strengthens relationships and supports long-term account stability.
Product expertise is developed to uncover and propose additional logistics solutions that address customer needs. The team relies on this knowledge to increase solution adoption.
Growth processes are measured using data, and iterations are run toward fast outcomes for each account. Decisions are informed by metrics to accelerate results.
Coordination aligns tactics and expectations across teams.
Customer visits are conducted through frequent travel to meet stakeholders on site. Face-to-face interaction supports relationship depth and uncovers new opportunities.
Requirements
A Bachelor's degree or equivalent work experience is required to understand complex logistics environments. Equivalent work experience may substitute for formal education.
2+ years in customer-facing and/or high-growth environments is required to demonstrate resilience and results orientation.
A hunter/go-getter attitude in quota-carrying roles is required to show initiative and ownership of outcomes.
Excellent communication and interpersonal skills are required to navigate challenging conversations and build trust.
Strong problem-solving and negotiation abilities are required to resolve logistics issues and align interests.
The ability to thrive in a fast-paced and dynamic environment is required to manage shifting priorities and demands.
A proven track record of achieving targets and driving customer growth is required to sustain performance.
Familiarity with logistics or delivery services is a plus to accelerate understanding of customer workflows.
Practical notes
The role operates in the United States with an undefined work arrangement and requires frequent travel. Collaboration spans Sales, Account Executives, Operations, and other functions. Typical interview steps
Sales hiring often includes a role play, a discovery call simulation, and a presentation. Candidates may be asked to pitch a product to a panel or handle a tough objection. Behavioral questions focus on past quota attainment and deal history. Energy and preparation matter. Interviewers often simulate the job in the interview itself, so be ready to run a short discovery call or demo. Practicing your own sales pitch out loud helps.
Good to know
Roles in this field often own key metrics and work directly with stakeholders to align on goals.
Data-driven decision making is common when managing growth and retention initiatives.
Cross-functional collaboration is typical between Sales, Operations, and customer success teams.
Logistics and delivery services rely on last-mile solutions to serve construction and industrial supply chains.
Fast-paced environments usually demand adaptability and strong time management.
Career growth
Sales careers can move from SDR or associate to account executive, senior AE, manager, and director roles. Some sellers move into partnerships, account management, or revenue operations. Compensation typically mixes a base with commission tied to results. High performers in sales typically move into larger accounts, team leadership, or sales operations. Quota history and references carry the most weight in promotion.