Strategy & Operations Director, Global Commerce

About the role

The role defines strategic direction and execution for Crunchyroll Global Commerce, aligning cross-functional teams toward growth objectives. The position partners with executive leadership to translate priorities into measurable business outcomes across a diverse portfolio.

Leaders set direction and build the conditions for their teams to succeed. They hire, coach, and hold people accountable. Leadership work spans strategy, communication, and decision making. Effective leaders give clear context and remove obstacles for the people who report to them. Leadership roles are measured by team outcomes, retention, and delivery. Most organizations expect leaders to be visible, predictable, and generous with context.

Key facts

What you'll do

Business opportunities are evaluated using quantitative and qualitative analysis to assess viability and impact.

High-priority cross-functional initiatives are driven from concept through implementation to delivery.

Risks, dependencies, and roadblocks are identified, with solutions proactively developed to maintain momentum.

Ambiguous problems are structured, tradeoffs are evaluated, and strategic direction is refined as a thought partner to leadership.

Requirements

The posting states a bachelor's degree requirement. 12+ years of experience in strategy, business operations, consulting, corporate development, chief of staff, commercial strategy, or related functions is required, including experience within consumer products, retail, licensing, merchandising, entertainment, media, gaming, apparel, home goods, or comparable consumer-facing industries.

Experience supporting senior executives and operating effectively in highly visible, fast-paced environments is required.

A strong understanding of retail partnerships, consumer products commercialization, category management, product development, licensing, distribution, or go-to-market strategy is required.

The ability to evaluate business opportunities, growth initiatives, and commercial strategies across physical products, retail channels, and partnership ecosystems is required.

Strong analytical and problem-solving skills with the ability to synthesize complex information into actionable recommendations are required.

Executive communication and presentation development skills are required, including experience creating materials for senior leadership, boards, or external partners.

The capability to lead complex cross-functional initiatives and drive alignment across diverse stakeholder groups is required.

Strong project management capabilities with a track record of managing multiple priorities simultaneously are required.

A high degree of ownership, discretion, judgment, and accountability is required.

The ability to navigate ambiguity, influence without authority, and balance strategic thinking with operational execution is required.

Strong commercial acumen with a demonstrated understanding of consumer behavior, retail dynamics, and market trends is required.

Practical notes

Typical interview steps

Leadership hiring usually includes a strategy case, a people scenario, and a values conversation. Candidates may be asked to turn around a struggling team or plan for growth. Past results are examined closely, especially how decisions were made. Interviewers dig into specific decisions you made and their consequences. Preparing two or three decision stories with numbers and lessons is the best use of time.

Good to know

The role relies on general knowledge of strategy, operations, and commercial analysis in consumer products and entertainment.

Core tools for this role typically include analytics platforms, presentation software, and business modeling tools.

Career growth

Leadership careers move from manager to senior manager, director, and executive roles. Each step adds more scope and more responsibility for outcomes. The best leaders keep learning how to delegate, communicate, and decide. Leadership careers reward a record of building and developing people. The higher you go, the more your communication shapes the whole organization.

About the company

An American entertainment company runs a dedicated anime streaming service. Subscribers access on-demand shows through a paid membership. The platform focuses on animated series and films. Operations center on delivering episodes with regular updates. Teams manage content delivery and user experience. Viewers explore a catalog designed for ongoing series releases. Service access requires a subscription. Continuous growth drives content availability and technical improvements. The company aligns its product with viewer habits. Streaming reliability remains a core goal.