Sales Engineer, San Francisco

About the role

Cribl is hiring a Sales Engineer to join their team on a remote basis across the United States. This role focuses on supporting the sales process by providing technical guidance and product demonstrations to prospective customers throughout the buying journey. The Sales Engineer will work closely with the sales organization to help clients understand how Cribl's platform addresses their data management and observability needs in modern enterprise environments. Candidates should be prepared to engage with technical stakeholders at multiple levels and translate complex product capabilities into clear business value propositions. This position requires someone who thrives in a remote setting and can build strong relationships with customers and internal teams alike. The ideal candidate will have a blend of technical depth and commercial acumen that helps drive revenue growth.

Key facts

What you'll do

• Partner with the sales team to deliver technical presentations and product demonstrations to potential customers.
• Identify and articulate the technical strengths of the Cribl platform in relation to customer requirements.
• Collaborate with engineering and product teams to address customer technical questions and concerns.
• Develop and maintain reference architectures and solution briefs for various use cases and industries.
• Participate in pre-sales activities including discovery calls, proof-of-concept planning, and technical evaluations.
• Create tailored demonstrations that showcase how Cribl solves specific data pipeline and observability challenges.
• Work with account executives to craft compelling proposals that align technical capabilities with customer business goals.
• Provide post-sale technical support to ensure smooth onboarding and continued customer success.
• Gather customer feedback and relay insights to product and engineering teams for future development.
• Travel occasionally to customer sites or industry events as needed to support the sales cycle.
• Lead technical deep-dive sessions with engineering teams to qualify opportunities and assess fit.
• Support the creation of case studies and white papers that highlight customer success stories.

Requirements

• Strong understanding of data pipeline architectures, log management, and observability concepts is essential for this role.
• Experience in a customer-facing technical role such as sales engineer, solutions engineer, or technical pre-sales is required.
• Excellent communication skills with the ability to explain complex technical topics to diverse and non-technical audiences.
• Bachelor's degree in computer science, engineering, or a related technical field is a must.
• Proven ability to work independently in a remote environment while maintaining strong collaboration with distributed teams.
• Familiarity with cloud platforms and modern data infrastructure tools and workflows is highly valued.
• Comfortable with frequent travel and flexible scheduling to accommodate customer time zones across the country.
• Demonstrated track record of supporting successful sales engagements and closing technical deals in a fast-paced setting.
• Ability to manage multiple opportunities simultaneously and prioritize tasks effectively in a dynamic environment.
• Strong problem-solving skills and a genuine interest in helping customers adopt new technologies successfully.

Nice to have

• Prior experience working with data observability or telemetry platforms in a sales or engineering capacity is a plus.
• Background in open-source software communities or meaningful contributions to data infrastructure projects is valued.
• Knowledge of containerization and orchestration technologies such as Kubernetes is beneficial for this position.
• Experience presenting at industry conferences or user groups on data management and observability topics.

Skills & tools

• Proficiency with data pipeline and log management technologies is important for success in this role.
• Experience with cloud providers including AWS, Azure, or GCP is expected.
• Familiarity with containerization tools and orchestration platforms supports effective customer interactions.
• Strong scripting and automation skills using languages such as Python or Bash are advantageous.
• Ability to use collaboration and CRM tools for managing remote sales workflows efficiently.
• Comfort with technical documentation and presentation tooling is necessary for daily responsibilities.

Practical notes

• This is a full-time remote position based in the United States with no fixed office requirement.
• The role may require occasional travel to customer locations or industry events throughout the year.
• Candidates should expect to work across multiple time zones to align with customer schedules.
• The hiring process includes technical interviews and role-play scenarios to assess communication and problem-solving skills.
• Remote employees should have a dedicated workspace and reliable internet connectivity for virtual meetings.