Partner Program Director

About the role

In this pivotal role, you will be responsible for fostering and overseeing relationships within Cresta's partner ecosystem. Collaborating closely with the internal Partner Team, your efforts will enhance Cresta's offerings to both current partners and potential clients. This position plays a crucial role in driving Cresta's growth strategy, emphasizing partnerships as essential for expanding market reach and acquiring new customers.

Key facts

What you'll do

• Cultivate and nurture long-lasting partnerships that yield mutual benefits for Cresta and its partners.
• Serve as the primary liaison and subject matter expert for technology and solution partners, ensuring they have the support they need.
• Develop comprehensive success plans and strategic roadmaps that empower partners to maximize their impact and autonomy with Cresta's solutions.
• Design and roll out training initiatives aimed at equipping partners with the skills necessary to effectively market, sell, and implement Cresta's offerings.
• Collaborate with partners to craft and execute joint go-to-market strategies that showcase the advantages of the Cresta platform.
• Align the business objectives of partners with Cresta's product offerings and market trends to create synergistic opportunities.
• Work in tandem with teams from Product, Professional Services, Sales, and Enablement to ensure that partners achieve their goals.
• Support sales opportunities that are generated or influenced by partners, helping to drive revenue growth.
• Identify and develop joint use cases and industry-specific solutions that accelerate success for both partners and their customers.
• Monitor and report on partner performance metrics, solution adoption rates, and overall partner engagement health.
• Act as the voice of the partner ecosystem by identifying market trends, partner requirements, and potential product improvements for internal stakeholders.
• Address and resolve any technical issues or feedback that arise from partners to ensure smooth operations.
• Assist in the creation of scalable training resources, sales materials, and customer-facing documentation.
• Establish and advocate for best practices that ensure high-quality deliverables from partners consistently.

Requirements

• At least 10 years of experience in client-facing roles, including Partner Success, Customer Success, Solution Consulting, or Partner Relationship Management.
• A minimum of 5 years of experience in the Contact Center sector.
• Familiarity with Independent Software Vendors (ISV), System Integrators (SI), and Business Process Outsourcers (BPO) in SaaS or enterprise technology environments.
• Proven capability to develop a deep understanding of platforms and communicate effectively with both technical and executive-level stakeholders.
• Ability to translate complex business requirements into actionable technical solutions.
• Demonstrated success in collaborating across functions, particularly with Sales, Product, and Engineering teams.
• Exceptional communication skills, with the ability to convey intricate technical concepts to diverse audiences.
• Strong organizational and project management skills, ensuring timely delivery of initiatives.

Nice to have

• Experience with cloud-based solutions and technologies.
• Familiarity with analytics and performance measurement tools.
• Previous roles in a startup or fast-paced environment.
• Knowledge of industry regulations and compliance standards relevant to the Contact Center space.

Skills & tools

• Contact Center Technology
• SaaS (Software as a Service)
• Enterprise Technology
• Partner Relationship Management
• Solution Consulting
• Customer Success
• Go-to-Market Strategy
• Technical Enablement
• Collaboration with Product Management

Practical notes

• Compensation for this role includes a base salary ranging from $220,000 to $250,000, along with equity options.
• The total compensation package encompasses base salary, equity, and a comprehensive benefits program.
• This position is eligible for variable target compensation, with opportunities to exceed target earnings based on performance.
• All official communications regarding recruitment from Cresta will originate from the @cresta.ai domain. Candidates should be cautious of any communications from other domains. If there are any doubts, please reach out to recruiting@cresta.ai for verification.

About the company

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