Senior Manager, Technical Solutions Manager

About the role

This position leads the technical strategy for client engagements, ensuring our GPU-accelerated cloud infrastructure meets complex workload requirements. You will bridge the gap between high-performance computing capabilities and customer business objectives. The role requires a deep dive into the intricacies of artificial intelligence and high-performance computing to align our technological offerings with specific client goals. You are expected to own the entire technical narrative from initial discovery through solution validation. Success in this position is defined by the ability to translate abstract customer needs into concrete, deployable infrastructure designs. You will act as a critical technical partner, guiding clients through the complexities of modern AI infrastructure deployment. The position demands a balance of strategic vision and hands-on technical problem-solving to drive adoption. You will be instrumental in shaping how clients perceive and utilize CoreWeave's capabilities in the market.

Key facts

What you'll do

• Lead technical discovery sessions to understand customer AI and compute requirements, extracting detailed use cases and success criteria.
• Design comprehensive solutions using our GPU compute, networking, and storage infrastructure, tailoring architectures to specific workload patterns.
• Manage the technical relationship with key accounts throughout the integration process, acting as the central point of contact for technical inquiries.
• Coordinate with internal engineering teams to resolve complex deployment hurdles, facilitating cross-functional communication to unblock progress.
• Provide technical guidance to clients on optimizing workloads for our cloud environment, sharing best practices for performance and cost efficiency.
• Translate customer feedback into actionable insights for product development, capturing nuanced requirements and escalating them effectively.
• Develop and present technical proposals and architecture diagrams that clearly illustrate the solution approach and value proposition.
• Conduct pre-sales technical assessments, evaluating feasibility and identifying potential risks or dependencies early in the sales cycle.
• Collaborate with product management to influence the roadmap based on real-world customer demands and infrastructure constraints.
• Mentor junior team members on technical best practices and solution design principles, elevating the overall capability of the team.
• Analyze performance metrics and deployment logs to troubleshoot issues and refine solutions for optimal operation.
• Establish thought leadership within the technical community by contributing to discussions on AI infrastructure trends and challenges.

Requirements

• Proven experience in a technical customer-facing role within cloud infrastructure or high-performance computing, demonstrating a track record of success.
• Deep understanding of GPU architectures and large-scale AI training or inference workflows, including data parallelism and model parallelism concepts.
• Ability to communicate complex technical concepts to both engineering and executive stakeholders, adjusting the narrative for the audience.
• Experience managing technical projects or teams in a fast-paced environment, showing strong organizational and prioritization skills.
• Familiarity with Kubernetes and cloud-native infrastructure management, including container orchestration and scheduling principles.
• Demonstrated ability to work with geographically distributed teams and stakeholders, leveraging asynchronous and synchronous communication effectively.
• Strong foundational knowledge of networking, storage, and compute resources as they apply to modern data center environments.
• Willingness to travel to client sites as necessary to conduct on-site assessments and deepen customer relationships.

Practical notes

CoreWeave operates as an AI-native cloud provider. This role requires being based in one of the listed office locations to support our high-performance infrastructure initiatives. The position is full-time, requiring dedication to collaboration across multiple time zones. There may be requirements for international travel depending on client needs and project scopes. Visa sponsorship considerations apply to eligible candidates based on role and location specifics. Applicants must meet the specific eligibility criteria outlined in the job requirements without exception. The successful candidate will be expected to integrate quickly into the CoreWeave operational framework and adhere to internal standards. This role is critical to the customer success and technical sales engineering organization.