Manager - Software Publisher Services - EMEA

About the role

As a Manager in Software Publisher Services for the EMEA region at Connor Consulting, you will play a role in overseeing and enhancing our relationships with software publishers. This position requires a strategic mindset and a deep understanding of the software publishing landscape. You will be responsible for driving initiatives that improve service delivery and client satisfaction while ensuring that our operations align with the latest industry standards and practices.

Key facts

What you'll do

• Lead and manage a team dedicated to software publisher services, ensuring high performance and engagement.
• Develop and implement strategic plans to enhance service offerings and improve client relationships across the EMEA region.
• Collaborate with cross-functional teams, including sales, marketing, and product development, to align service delivery with business objectives.
• Analyze market trends and client feedback to identify opportunities for service improvement and innovation.
• Establish and maintain strong relationships with key stakeholders, including software publishers, to foster collaboration and partnership.
• Monitor and evaluate the performance of software publisher services, using metrics and KPIs to drive continuous improvement.
• Prepare and present reports on service performance, client satisfaction, and market trends to senior management.
• Ensure compliance with industry regulations and standards, safeguarding the integrity of our services and client data.
• Mentor and develop team members, providing guidance and support to enhance their skills and career growth.
• Act as a point of escalation for client issues, ensuring timely resolution and maintaining high levels of client satisfaction.
• Participate in industry events and conferences to represent Connor Consulting and stay informed about the latest developments in software publishing.
• Drive initiatives to enhance operational efficiency, reducing costs while improving service quality.

Requirements

• Bachelor's degree in Business Administration, Computer Science, or a related field.
• A minimum of 5 years of experience in software publishing, account management, or a related field.
• Proven track record of managing teams and driving service excellence in a client-facing environment.
• Strong understanding of the software publishing ecosystem, including licensing models and distribution channels.
• Excellent communication and interpersonal skills, with the ability to build relationships at all levels of an organization.
• Analytical mindset with the ability to interpret data and make informed decisions.
• Experience in project management, with a focus on delivering results within deadlines.
• Proficiency in using CRM tools and project management software.
• Ability to work independently and collaboratively in a fast-paced environment.
• Fluency in English; additional languages relevant to the EMEA region are a plus.

Nice to have

• Experience working in a consulting environment, particularly in software services.
• Familiarity with emerging technologies and trends in the software industry.
• Previous experience in a managerial role with a focus on service delivery.
• Knowledge of regulatory requirements affecting software publishing in the EMEA region.
• Strong networking skills with a proven ability to engage with industry leaders and stakeholders.

Skills & tools

• Proficient in Microsoft Office Suite (Excel, PowerPoint, Word) for reporting and presentations.
• Familiarity with CRM systems such as Salesforce or HubSpot for managing client relationships.
• Understanding of project management tools like Asana, Trello, or Jira for tracking project progress.
• Strong analytical skills to assess market data and client feedback effectively.
• Excellent presentation skills for conveying complex information clearly and effectively.

Practical notes

• The specific location for this role is currently unknown; candidates should be flexible regarding potential travel within the EMEA region.
• Salary details have not been disclosed; candidates are encouraged to discuss compensation during the interview process.
• Visa sponsorship may be available for the right candidate, depending on their qualifications and experience.

META

Company: Connor Consulting

Title: Manager

Software Publisher Services - EMEA

Listed

location: Unknown

Job type: Full-time

Apply URL: https://connorconsulting.bamboohr.com/careers/240