Sr. Manager, Professional Services

About the role

The posting lists India

Ahmedabad. On the team you would Build and manage an effective team from offshore centre. Hire, train, coach, retain, and measure effectiveness of a high-performing PS delivery team. Be a problem solver and guide, coach, mentor, and communicate clearly. Collaborate across functions with Delivery Teams, Practice Directors, Regional Heads, and customer stakeholders. You will Drive successful project outcomes using Agile methods. Champion best practices and solicit feedback to create best work. You will Take ownership of team hiring, coaching, mentoring, and retention. You will Invest in team career growth and skill expansion. You will Lead organizational initiatives that raise delivery bar. Champion AI-driven ways of working to improve efficiency, quality, and customer outcomes. You will Proactively identify opportunities to innovate. Serve as a trusted subject matter expert for Conga's enterprise customers. Understand customer business challenges and how Conga solutions solve them. Bring credibility to customer conversations and help team navigate complex enterprise implementations. Hold a bachelor's degree in engineering or a related technical field (preferred).

Key facts

What you'll do

• You will Build and manage an effective team from offshore centre.
• You will Hire, train, coach, retain, and measure effectiveness of a high-performing PS delivery team.
• You will Be a problem solver and guide, coach, mentor, and communicate clearly.
• You will Collaborate across functions with Delivery Teams, Practice Directors, Regional Heads, and customer stakeholders.
• You will Drive successful project outcomes using Agile methods.
• You will Champion best practices and solicit feedback to create best work.
• You will Take ownership of team hiring, coaching, mentoring, and retention.
• You will Invest in team career growth and skill expansion.
• You will Lead organizational initiatives that raise delivery bar.
• You will Champion AI-driven ways of working to improve efficiency, quality, and customer outcomes.
• You will Proactively identify opportunities to innovate.
• Serve as a trusted subject matter expert for Conga's enterprise customers.
• Understand customer business challenges and how Conga solutions solve them.
• Bring credibility to customer conversations and help team navigate complex enterprise implementations.
• Hold a bachelor's degree in engineering or a related technical field (preferred).

Requirements

• You need + years of experience in the IT industry.
• You need Strong experience building and managing high-performing teams.
• You need Solid experience coordinating with global and offshore teams.
• You need Full lifecycle enterprise software implementation experience.

Nice to have

• It helps if Experience with Conga products such as CPQ and CLM.
• It helps if Experience with any CRM or SaaS platform.

Practical notes

Note: About the company

Conga helps teams coordinate pricing, contract, and document workflows from one platform. The system links CPQ, CLM, and automation, using AI tailored for commerce processes. Teams configure rules, track obligations, and generate accurate documents as conditions change.

You work on integrations, data models, and automations that support enterprise customers. The role focuses on reliable releases, clear documentation, and steady improvement.

For , Build and manage an effective team from offshore centre.

Hire, train, coach, retain, and measure effectiveness of a high-performing PS delivery team.

Be a problem solver and guide, coach, mentor, and communicate clearly.

Collaborate across functions with Delivery Teams, Practice Directors, Regional Heads, and customer stakeholders.

For , Drive successful project outcomes using Agile methods.

Champion best practices and solicit feedback to create best work.

For , Take ownership of team hiring, coaching, mentoring, and retention.

For , Invest in team career growth and skill expansion.

For , Lead organizational initiatives that raise delivery bar.

Champion AI-driven ways of working to improve efficiency, quality, and customer outcomes.

For , Proactively identify opportunities to innovate.

Serve as a trusted subject matter expert for Conga's enterprise customers.

Understand customer business challenges and how Conga solutions solve them.

Bring credibility to customer conversations and help team navigate complex enterprise implementations.

Hold a bachelor's degree in engineering or a related technical field (preferred).