Strategy & Operations Manager, Wholesale

About the role

You own the strategic and operational decisions that define how Clutch's wholesale business grows and scales. This role is responsible for building and running the analytics and reporting layer that turns wholesale data into clear, actionable decisions for leadership. You will design data-driven routing models that optimize how vehicles flow through auctions, direct sales, and export channels to maximize revenue per unit. You will drive initiatives to build new disposition channels, including real estate, systems, and key partnerships that support expanded capacity. You will own the end-to-end execution of cross-functional special projects from ideation through implementation in Supply, Product, Marketing, Operations, and Finance. You will also own business reviews, OKR tracking, and performance reporting to ensure the wholesale operation runs efficiently as volume scales. You will work directly with the Director of Wholesale, and your analysis and recommendations will be presented to Clutch's executive team for strategic decision-making. You will spend significant time inside the operation, testing hypotheses and solving bottlenecks on the ground rather than only modeling from a distance.

Key facts

What you'll do

• Own the numbers by building and running the reporting and analytics layer for Clutch's Wholesale business, defining the metrics the executive team uses to judge channel performance.
• Optimize how vehicles move through the network by designing data-driven routing models across auctions, direct-sale, and export to maximize revenue per vehicle at our current volume scale.
• Make the machine faster by driving down cycle time across transport, operations, and sales, identifying bottlenecks, quantifying their impact, and implementing fixes as volume scales.
• Build what's next by evaluating and standing up new disposition channels and the infrastructure required, including real estate strategy, systems integration, and partnership development.
• Run the operating rhythm by owning business reviews, OKR tracking, and shaping how wholesale performance is reported to leadership on a regular basis.
• Lead special projects cross-functionally, taking initiatives from initial concept through execution, building consensus across Supply, Product, Marketing, Operations, and Finance based on outcomes.
• Translate complex operational data into clear narratives and recommendations that directly influence executive strategy and investment decisions for the wholesale channel.
• Partner closely with finance to model scenarios, assess trade-offs, and ensure that routing, facility, and partnership decisions protect and enhance contribution margins.
• Monitor external market signals and competitor moves to adjust routing, pricing, and channel strategies in a timely manner to protect competitive positioning.
• Define and manage relationships with key auction and logistics partners to ensure service levels, capacity, and cost structures align with business objectives.
• Implement experiments to test small changes in routing or disposition flow, measure impact rigorously, and scale what works across the broader operation.
• Maintain strong governance over data quality and integrity so that dashboards, reports, and models reflect reality and support high-stakes decisions.
• Identify and mitigate operational risks across the wholesale flow, including regulatory, compliance, and partner reliability considerations.
• Act as the operational subject matter expert for the wider Clutch organization, interfacing with product, marketing, and supply teams to align on shared goals.
• Drive continuous improvement initiatives that compound over time, creating a more predictable, scalable, and resilient wholesale business.
• Translate leadership intent into concrete plans that can be executed by cross-functional teams without requiring constant re-direction.
• Establish clear ownership and accountability for key milestones, ensuring that strategic initiatives move from discussion to delivered results.

Requirements

• 3+ years in strategy, management consulting, investment banking, or corporate development, or in BizOps or strategic finance at a high-growth company.
• Sharp analytical instincts paired with the ability to turn messy data into clear, defensible recommendations.
• An AI-native mindset, using AI tools as leverage by default rather than treating them as a novelty in experimentation.
• A bias to action and zero ego about getting hands dirty by spending real time inside the operation and not only modeling outcomes on slides.
• A track record of owning ambiguous, cross-functional problems from start to finish and delivering measurable outcomes.
• The ambition to grow into a leadership seat and the emotional intelligence to earn that position through influence and results.
• Willingness to work from Clutch's downtown Toronto headquarters located at 60 Adelaide Street.
• Comfortable operating in a fast-paced, high-growth environment where priorities shift quickly and ownership is critical.
• Strong written and verbal communication skills to align stakeholders and present complex analyses to senior leadership.
• Demonstrated ability to manage multiple priorities, meet deadlines, and maintain quality under pressure.
• Collaborative mindset with a genuine interest in working closely with cross-functional partners across the business.
• High integrity and discretion when handling sensitive business, financial, and operational information.
• Curiosity about the automotive aftermarket, auctions, and disposition channels, with a willingness to learn deeply on the job even if this is not a stated requirement initially.

Nice to have

• Interest in cars, auctions, or the auto industry is a bonus - you can learn the rest on the job.

Practical notes

This job description is intended solely for the purpose of describing the role within Clutch Technologies Inc.. and does not constitute an exhaustive inventory of skills, experience, or qualifications required for the position. The company reserves the right to adjust responsibilities and requirements as business needs evolve.