CX Operations Manager, Marvelous Designer

About the role

You will architect and own the end-to-end experience for global users of Marvelous Designer, ensuring that users worldwide rapidly discover core value and maintain long-term engagement with our platform. You will serve as a central figure within the User Movement Initiative, analyzing the complete user lifecycle from initial web interaction through onboarding to sustained retention in the 3D fashion community. This role requires a data-driven approach to dissect user behavior, maximize conversion from first visit, and design differentiated value propositions for existing subscribers. You will proactively lead experiments and initiatives that enhance both quantitative reach and qualitative satisfaction across the entire user base. Success in this position demands a blend of analytical rigor, operational discipline, and a passion for solving complex problems in a digital fashion context. You will collaborate closely with cross-functional partners to translate insights into tangible improvements. The ideal candidate will bring 3-5 years of relevant operational experience and fluency in Korean and English to navigate our international landscape. This is a mission-critical role that directly influences the strategic direction of our virtual fashion ecosystem.

Key facts

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Location: South Korea

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Engagement: Full-time.

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Compensation: An annual salary ranging from 45,000,000 to 50,000,0L KRW is offered for this position.

What you'll do

• Map and refine the entire user pathway for international clients utilizing Marvelous Designer and the CLO ecosystem, identifying friction points and optimization opportunities.
• Create intuitive onboarding flows and engagement strategies designed to efficiently convert visitors into dedicated users through tailored educational content.
• Establish robust metrics and reporting structures to track conversion and retention metrics across all user segments, ensuring data integrity and clarity.
• Design and run experiments to test hypotheses aimed at improving key behavioral indicators on the platform, iterating based on statistical significance.
• Conduct in-depth analysis of user behavior to dissect the customer journey, uncovering insights that drive strategic operational decisions.
• Translate complex data findings into actionable plans by working closely with engineering and design teams to enhance the user interface and experience.
• Build direct feedback loops with support and sales departments to gather critical insights for product enhancement and service refinement.
• Forge strategic alliances with partners to ensure product messaging aligns with global market demands and regional nuances.
• Maintain clear documentation that outlines workflows and user expectations, ensuring clarity, consistency, and scalability for future development.
• Monitor the performance of implemented changes, adjusting strategies in real-time to maximize user satisfaction and lifetime value.
• Champion a culture of continuous improvement by questioning existing processes and proposing innovative solutions to emerging challenges.
• Act as the primary liaison between technical teams and business stakeholders to ensure alignment on user experience objectives.
• Leverage qualitative and quantitative data to forecast user needs and proactively address potential barriers in the journey.
• Drive initiatives that increase user adoption of advanced features within the Marvelous Designer and CLO suite.
• Ensure all operational activities comply with company standards and contribute to the overall brand integrity.
• Facilitate cross-departmental workshops to align on user experience goals and share best practices.
• Utilize visualization tools to present complex data narratives to leadership in a concise and impactful manner.
• Stay updated on industry trends in 3D fashion and virtual apparel to inform strategic planning and positioning.
• Prioritize initiatives based on potential impact, feasibility, and alignment with long-term business objectives.
• Foster collaboration between international teams to ensure a cohesive user experience regardless of geographic location.

Requirements

Candidates must present 3-5 years of proven experience in operations or design-focused roles, preferably within a SaaS or digital service environment where user lifecycle management is critical. Fluency in both Korean and English is non-negotiable for effective communication with internal teams and external stakeholders across various platforms. Hands-on experience with Marvelous Designer, CLO, Jinny, CLO-SET, and CONNECT is required to understand the technical nuances and user needs. A deep understanding of digital user journey mapping and optimization principles is mandatory to thrive in this position and drive meaningful improvements. You must be comfortable making decisions based on data analysis and translating findings into actionable plans that yield measurable results. A strong attention to detail is necessary to manage multiple projects and deadlines without compromising quality or accuracy. The ability to work independently with minimal supervision while maintaining a high level of accountability is essential for success in this role. You should possess excellent problem-solving skills and a proactive mindset to anticipate challenges and implement preventative measures. Effective written and verbal communication skills are vital for collaborating with diverse teams and presenting complex ideas clearly. A commitment to maintaining a user-centric mindset ensures that all operational decisions prioritize the end-user experience.

Nice to have

Prior experience supporting global B2B or B2C clients in the fashion or 3D visualization industries is considered a significant advantage, providing context for industry-specific challenges and expectations.

Practical notes

• Please verify all information on the official application portal before submitting your materials.

Application Process

The selection process consists of the following stages: Document Review, First Interview, Second Interview and Reference Check, Compensation Discussion, and Final Offer. The First Interview will be conducted offline at our Seoul office in Yeouido and may include English discussions. The Second Interview will be conducted online with international team members and will be entirely in English. Reference checks may be requested during the coordination of the second interview.

Practical notes

• Hours: Standard business hours apply.
• Travel: None required.
• Visa: Sponsorship information is available upon request for eligible candidates.
• Deadlines: Please check the official portal for current application deadlines as positions fill quickly.