Learning & Development Associate

About the role

This role coordinates learning programs that strengthen frontline and leadership performance across CLEAR's airport locations. You will own the end-to-end coordination of training lifecycles, ensuring that learner feedback from both virtual and in-person sessions directly drives iterative improvements to program content and delivery. The position requires you to adapt delivery methodologies in real time to match the audience, thereby verifying understanding and optimizing knowledge transfer. You will manage all timelines associated with learning initiatives while enhancing learning content, delivery mechanisms, and supporting processes based on actionable feedback from learners and key stakeholders. A core part of this role involves engaging field teams through travel, which supports the achievement of training objectives and the alignment of safety and operational standards across up to 40% of the time. You will maintain the integrity of training programs by uploading, testing, and maintaining all resources within the Learning Management System to ensure content remains current, compliant, and accessible. Ultimately, you will act as a bridge between L&D strategy and on-ground execution, translating high-level objectives into practical, measurable training experiences for CLEAR's frontline workforce.

Key facts

What you'll do

Learner feedback gathered from virtual and in-person training sessions drives continuous improvements to programs, requiring you to synthesize qualitative and quantitative data into actionable recommendations.

Delivery is adapted to the audience to verify understanding and adjust sessions in real time, ensuring that complex security and identity concepts are communicated clearly and effectively.

Timelines are managed and learning content, delivery, and supporting processes are enhanced using learner and stakeholder feedback to create a sustainable cycle of improvement.

Training programs and resources are uploaded, tested, and maintained in the LMS to ensure content remains current, accurate, and aligned with evolving CLEAR policies.

Field teams are engaged through travel, which supports training objectives across up to 40% of the time, requiring flexibility and strong logistical coordination.

You will facilitate small group sessions and onboarding programs, demonstrating an ability to manage group dynamics and foster an interactive learning environment.

Organizational and project management skills with high attention to detail are essential to track multiple training initiatives and deadlines without error.

Experience supporting virtual and in-person learning environments is required to ensure seamless delivery regardless of the platform or location.

Communication and relationship-building skills across multiple teams and levels are strong, enabling you to build trust and collaborate effectively with stakeholders.

You will utilize Google Workspace proficiency on a daily basis, while familiarity with LMS and authoring tools such as Rise and Synthesia is preferred to create dynamic learning materials.

You will contribute to the analysis of training effectiveness, using insights to propose improvements that enhance the learning experience for frontline teams.

You will support the documentation of standard operating procedures related to learning and development, ensuring that knowledge is captured and shareable.

You will assist in the coordination of schedules, materials, and technologies necessary for successful training delivery across diverse locations.

You will act as a point of contact for internal partners seeking support with learning initiatives, providing guidance and resolving issues efficiently.

Requirements

The posting states a bachelor's degree requirement. A degree is required as a baseline qualification for the role, and candidates must possess a Bachelor's degree or equivalent practical experience.

Experience of 2-4+ years in learning & development, training coordination, or a related field is necessary to demonstrate a foundational understanding of adult learning principles.

Facilitation experience for small group sessions and onboarding is demonstrated through practical examples of leading workshops or training sessions.

Organizational and project management skills with high attention to detail are essential to manage competing priorities and strict deadlines.

Experience supporting virtual and in-person learning environments is required to navigate the challenges of hybrid training platforms.

Communication and relationship-building skills across multiple teams and levels are strong, indicating the ability to influence without direct authority.

Commitment to CLEAR's mission and improving the learning experience for frontline teams is expected, as this role is critical to operational excellence.

Google Workspace proficiency is required, and familiarity with LMS and authoring tools such as Rise and Synthesia is preferred.

Candidates must be legally authorized to work in the United States without sponsorship, as this is a non-sponsored role.

Relocation is not offered for this position, so candidates must be based in the New York, New York area.

Typical interview steps include a process scenario, an analytics question, and behavioral rounds to assess problem-solving and communication.

Practical notes

Reasonable accommodations are available for qualified individuals with disabilities or protected needs during the application or job performance.

Typical interview steps

Operations interviews usually include a process scenario, an analytics question, and behavioral rounds. Candidates may be asked to improve a workflow or plan an event. Attention to detail and clear communication are tested throughout. Interviewers often ask how you would fix a process that is failing. Walking through diagnosis, a plan, and measurement is the winning structure.

Good to know

Roles in learning and development often combine administrative coordination with instructional design to create engaging training experiences. Proficiency in digital tools supports the creation, delivery, and tracking of learning programs across distributed teams. Understanding of security and identity concepts helps translate operational procedures into clear materials for frontline audiences. Strong communication skills enable collaboration with operations, L&D, and cross-functional partners to align training with business goals. Regular travel to field locations provides direct insight into how training impacts on-the-ground performance and safety outcomes.

Questions to ask

Useful questions for the interview: what a typical week looks like, how work is assigned, what tools the team uses, and how feedback works. Asking how the role has changed recently and what the team wishes it had known when joining is also reasonable. Questions about the manager's priorities are especially valued.

Career growth

Operations careers grow from coordinator to manager, director, and chief operating officer roles. Some people specialize in supply chain, facilities, or program management. Success depends on reliability and on improving the systems you own. Operations careers reward reliability and continuous improvement. Operators who quantify the impact of their fixes move into leadership fastest.