Senior Associate, Investor Operations

About the role

You will own the end to end operational execution of investor servicing activities, ensuring that every workflow is completed with precision and in strict adherence to regulatory and internal control standards. In this capacity, you will act as the primary liaison between our internal stakeholders and external service providers, orchestrating communication to maintain alignment and resolve issues proactively. You will manage the lifecycle of confidential investor documentation, safeguarding sensitive information while facilitating smooth interactions across the organization. Your role will involve driving process improvements that enhance efficiency, reduce manual touchpoints, and strengthen the reliability of our operational framework. You will support the accurate and timely production of investor reports, ensuring that all deliverables meet the high expectations of our partners and clients. You will coordinate cross-functional initiatives to ensure that project timelines are met, dependencies are managed, and all stakeholders are kept informed of progress and any potential risks. This position requires a disciplined professional who balances autonomy with collaboration, taking ownership of complex tasks while working seamlessly within a team environment. Your work will directly contribute to the integrity of our fund administration processes and the trust our investors place in our team.

Key facts

What you'll do

Coordinate the execution of investor and fund operations processes, managing multiple workstreams with a high level of organization and ownership.

Serve as the central coordination point for operational workflows, aligning Legal, Compliance, Fund Accounting, Tax, Marketing, IT, and Internal Audit to ensure seamless execution.

Manage time sensitive and confidential information related to investor servicing, fund administration, reporting, and transaction workflows with discretion and accuracy.

Partner with internal client teams to gather requirements, clarify objectives, and translate business needs into clear operational actions.

Support the maintenance and enhancement of operational playbooks, documenting procedures and controls to promote consistency and scalability.

Liaise with external service providers to monitor performance, resolve issues, and ensure that service level agreements are met or exceeded.

Perform detailed reviews of operational outputs, identifying discrepancies and driving corrections to uphold the integrity of investor reporting.

Assist in the preparation of investor materials, ensuring that all documentation is accurate, complete, and delivered in accordance with established timelines.

Collaborate with Fund Accounting to reconcile transactions, validate calculations, and support the timely close of operational activities.

Contribute to process automation initiatives, identifying opportunities to streamline manual tasks and improve the overall efficiency of operations.

Support the execution of audit preparations, providing necessary documentation and responses to internal and external audit inquiries as required.

Act as a backup subject matter expert for investor operations, providing guidance and support to cross functional teams during periods of transition or increased demand.

Monitor key operational metrics, escalating risks or issues to senior stakeholders and recommending corrective actions when necessary.

Engage in continuous learning initiatives to stay current with regulatory changes, industry best practices, and internal policy updates relevant to investor operations.

Requirements

8 or more years of relevant professional experience in investor operations, fund administration, or a related field.

Demonstrated experience working in a regulated environment with a strong understanding of compliance and control frameworks.

Proven ability to manage multiple priorities in a fast paced, deadline driven environment while maintaining a high standard of accuracy.

Excellent written and verbal communication skills, with the ability to convey complex information to both technical and non technical audiences.

Strong proficiency in Microsoft Office Suite, particularly Excel, Word, and PowerPoint, with the ability to leverage these tools for analysis and reporting.

Experience working with enterprise level software systems and databases relevant to fund administration and investor services.

Bachelor's degree required; advanced degree preferred but not required.

Must be eligible to work in the United States without sponsorship now or at any time during the duration of employment.

Practical notes

Hours: Full Time

Travel: None

Visa: Must be eligible to work in the United States without sponsorship now or at any time during the duration of employment.

Deadlines: None