Senior Deal Operations Analyst

About the role

The Senior Deal Operations Analyst at Chainalysis serves as a critical operational partner ensuring the seamless execution of complex commercial transactions across the NEMEA and SEMEA regions. This role owns the end-to-end support of opportunities from commercial approval through order booking, driving efficiency and accuracy within the Quote-to-Cash lifecycle. You will act as a trusted advisor to Sales and Deal Desk, resolving operational roadblocks and maintaining the highest standards of order quality and compliance. The position requires deep expertise in Salesforce CPQ troubleshooting and a relentless focus on process optimization to support scalable deal execution. You will partner closely with Finance, Legal, Customer Success, and Business Systems to enable revenue growth and operational excellence. Additionally, this role is responsible for contributing to automation initiatives and knowledge management to continuously simplify and improve the quoting and ordering experience. This is a hands-on position that demands strong analytical rigor and cross-functional collaboration to meet critical business deadlines.

Key facts

What you'll do

• Support the end-to-end execution of complex commercial transactions across the NEMEA and SEMEA regions.
• Review sales opportunities for operational readiness prior to order booking.
• Validate product configurations, pricing, commercial terms, and booking requirements.
• Resolve operational issues that impact successful order execution.
• Manage approval workflows and support timely order processing.
• Partner closely with Sales and Deal Desk throughout the sales cycle.
• Support the Quote-to-Cash process from approved opportunity through order booking.
• Maintain high levels of order quality, accuracy, and compliance.
• Collaborate with Finance, Revenue Operations, Legal, Customer Success, and Business Systems to ensure smooth transaction processing.
• Support quarter-end and year-end operational activities to help meet business deadlines.
• Troubleshoot Salesforce CPQ issues related to quoting, approvals, pricing, product configuration, and order processing.
• Investigate quote calculations, product rules, price rules, and approval workflow issues.
• Partner with Business Systems to implement scalable process and system improvements.
• Support user acceptance testing (UAT) for Salesforce and CPQ enhancements.
• Develop knowledge articles and identify opportunities to simplify quoting processes.
• Recommend improvements to Salesforce, Salesforce CPQ, NetSuite, and operational workflows.
• Contribute to automation initiatives, reporting improvements, and the ongoing evolution of Deal Operations.
• Build trusted partnerships across cross-functional teams and serve as an operational advisor for complex commercial transactions.

Requirements

• 5+ years' experience in Deal Operations, Order Management, Revenue Operations or Commercial Operations.
• Experience supporting complex SaaS commercial transactions.
• Strong understanding of Quote-to-Cash (Q2C) processes and commercial operations.
• Hands-on experience with Salesforce CRM, Salesforce CPQ, and NetSuite ERP.
• Experience supporting complex SaaS commercial transactions in a fast-paced environment.
• Strong analytical and problem-solving skills with the ability to resolve operational issues.
• Proven ability to collaborate effectively with cross-functional stakeholders, including Sales, Finance, Legal, Revenue Operations, and Customer Success.
• A continuous improvement mindset with experience identifying opportunities to streamline processes and reduce manual effort.
• Experience supporting critical quarter-end or year-end operational activities.

Nice to have

• Experience supporting global or multi-region commercial operations.
• Experience contributing to Salesforce CPQ enhancements or system implementations.
• Knowledge of automation tools or process improvement methodologies.
• Experience creating documentation, knowledge articles, or operational playbooks.
• Familiarity with user acceptance testing (UAT) and change management for business systems.
• Experience working within a high-growth SaaS organization.

Practical notes

This position is ineligible for visa sponsorship.

AI at Chainalysis

AI is not a feature at Chainalysis - it is a new way of working. One that turns instructions into work done, and helps us move faster than the threats we're built to counter, and we expect our employees to take ownership of the output and ensure quality. As the world's most trusted blockchain analytics platform, Chainalysis sits at a rare intersection of proprietary data, regulatory relationships and crypto expertise that makes it uniquely placed to shape and lead the next era of AI-driven intelligence - and we expect everyone here, regardless of role, to be an active part of it.

AI fluency is tied directly to how we measure performance and how we plan to leverage this technology to augment our roles, enhance our capabilities, and deliver impact for our customers.