Systems Administrator, Remote Field Services

About the role

You will own the full lifecycle of remote field services for Carvana locations across the country, driving technical execution from initial setup through long-term support. You will partner closely with vendors and internal teams to ensure that every site has reliable, secure, and high-performance IT infrastructure. This role requires you to be a hands-on problem solver who thrives while traveling and independently diagnosing complex issues. You will play a key role in deploying and maintaining the hardware and systems that power our customer-first car buying experience. You will own documentation and knowledge sharing so the team can scale efficiently and respond quickly to new demands. You will monitor and tune system performance to keep our environments stable, secure, and aligned with best practices. If you enjoy fast-paced, collaborative work where your impact is visible and immediate, this role is a strong fit.

Key facts

What you'll do

Travel up to 60% to help set up and support new and existing remote Carvana Locations to include (desktop, server, network, security surveillance, and AV).

Communicate with internal and external users and vendors on project timeline and completions.

Deal with anything that is powered (wired or wireless).

When not on the road, take incoming calls, emails, and walk-ups related to all IT issues and requests from both PC and Mac users.

Set up IT accessories (monitors, docking stations, phones, etc.) for all new hires and help current users with occasional desk moves.

Document solutions to new problems and share them with the rest of the team.

Monitoring system performance to ensure everything runs smoothly and securely.

Configuring and maintaining networked computer systems including hardware, system software, and applications to ensure availability, reliability and security.

Maintain physical security for all infrastructure and endpoint devices and ensure to follow Carvana security best practices.

Provides support for implementation, troubleshooting, and maintenance of Information Technology platforms.

Participate in hardware refresh project assigned to Carvana locations.

Participate in providing internal business support by resolving escalation requests and provide technical support when requested.

Diagnosing and resolving hardware, software, networking, and system issues when they arise.

Monitor helpdesk ticketing system and ensure tickets are resolved on time to meet Carvana defined SLA.

Coordinate with 3rd party vendors, IT providers and other business units for any specific requirements or on-site installation or upgrade.

Maintain inventory for all infrastructure related hardware in the Carvana inventory System.

Document solutions for new problems in Jira.

Ability to participate in an on-call rotation and after hours work when needed.

Requirements

High School Diploma or equivalent work experience.

A valid driver's license is required.

Must be authorized to work in the United States and not require work authorization sponsorship now or in the future.

Ability to work scheduled shifts in Las Vegas, NV, and up to 60% travel to other US locations.

Must be able to perform the essential functions of this role with or without reasonable accommodation.

Must pass background check and drug screen.

Must have reliable transportation for travel and be able to lift equipment weighing up to 50 lbs.

Must be comfortable working with a variety of operating systems, hardware, and networking equipment.

Must have strong written and verbal communication skills to interact with internal and external stakeholders.

Must be able to manage multiple priorities in a fast-paced environment.

Must be comfortable documenting processes and sharing knowledge with team members.

Must be available to participate in on-call support as needed, including after hours.

Practical notes

This is a 100% on-site position (Monday through Friday).

Hours, travel, visa, or deadlines stated in source: Travel up to 60%, must be available for on-call rotation and after hours work, must have a valid driver's license, must be able to lift equipment up to 50 lbs, must pass background check and drug screen, must be authorized to work in the US without sponsorship, and must work scheduled shifts in Las Vegas, NV with up to 60% travel to other US locations.