Title Administrator

About the role

Overview

This position is based in Framingham, Massachusetts, and operates as a full-time role with an hourly compensation range of $18 to $20. The Title Administrator reports to the Office Manager, Commercial Accounts Manager, or another designated manager. This role is integral to the auction processing workflow and supports a team-first environment within a service-oriented, fast-paced industry.

Responsibilities

You will manage front office ownership for the title workflow, guiding visitors and processing automotive documentation while upholding a team-first culture. Setting the visitor agenda at the front counter to direct traffic and manage expectations for internal and external clients is a primary duty. You will guide cars through title intake by accepting documents and verifying accuracy before any processing begins. Analyzing state rules and fee structures ensures title workflows align with local Department of Motor Vehicle requirements. You will calculate transaction fees and confirm flooring plan payments so financial details remain precise and orderly. Completing transfers between buyers and sellers while entering data into internal databases with strict accuracy is essential. Submitting requests for duplicate records and verifying information such as odometer readings and release of liens falls within this role's scope. Preparing outgoing titles and organizing document filing systems maintains clear records for audits and reviews. Running reports and customer worksheets supports inventory trend analysis and commercial account requirements. Answering phones professionally, discerning caller needs, and coordinating outbound communication for collections updates are regular tasks. Handling additional assignments from management supports broader commercial account operations as priorities evolve.

Required Qualifications

You hold a high school diploma or equivalent credential. Notary certification is required or must be obtainable for state certification in title and registration processing. You bring one year of prior automotive title experience from an auction, dealership, or motor vehicle setting. You demonstrate strong multitasking ability while maintaining sharp attention to detail in a fast-paced environment.

Skills and Tools

This role relies on ADESA, Carvana, and DMV systems. You will perform filing, reports, telephone communication, customer service, and data entry. Strong collaboration skills across multiple departments, customers, and vendors are necessary. Professional customer service skills and a strong organizational foundation are required. Analytical thinking, problem-solving, and a high degree of safety focus support daily responsibilities.

Culture and Environment

ADESA operates in over 50 locations throughout the United States, with some sites spanning large acreage and serving as market hub distribution centers. The inventory includes hundreds of thousands of vehicles across North America, spanning retail, commercial, and OEM segments. The business embraces a "we" versus "I" culture, where helping others generates reciprocal support. The industry is fun, fast-paced, and competitive, drawing passionate people dedicated to operational excellence. The company is pursuing multi-year expansion, including significant investments in facilities, sales growth, and rising vehicle inventory.

Practical Notes

This role contributes directly to the accuracy and efficiency of title processing, customer satisfaction, and commercial account success.

What you'll do

• Execute the daily Title Administrator workflow at Carvana in Framingham, ensuring all front office activities align with operational standards.
• Orchestrate visitor management at the front counter by setting agendas and directing traffic to support smooth internal and external client interactions.
• Accept and verify automotive documentation during title intake to confirm accuracy before any downstream processing commences.
• Analyze state-specific rules and fee structures to maintain compliance in all title workflows with Department of Motor Vehicle requirements.
• Calculate transaction fees with precision and validate flooring plan payments to uphold financial accuracy in every transaction.
• Complete buyer and seller transfers while entering data into internal databases, emphasizing strict accuracy and attention to detail.
• Submit requests for duplicate records and verify key information such as odometer readings and release of liens as part of routine responsibilities.
• Prepare outgoing titles and organize document filing systems to maintain clear records that support audits and reviews.
• Run reports and customer worksheets to provide data that supports inventory trend analysis and meets commercial account requirements.
• Answer phones professionally, discern caller needs, and coordinate outbound communication related to collections updates as required.
• Perform filing, reports, telephone communication, customer service, and data entry using systems such as ADESA, Carvana, and DMV portals.
• Collaborate strongly across multiple departments, customers, and vendors to ensure seamless title processing and service delivery.
• Demonstrate professional customer service skills and a strong organizational foundation in every interaction and task.
• Apply analytical thinking, problem-solving, and a high degree of safety focus to support efficient and accurate daily responsibilities.
• Contribute to the accuracy and efficiency of title processing, directly impacting customer satisfaction and commercial account success.
• Support broader commercial account operations by handling additional assignments from management as priorities evolve.

Requirements

• Hold a high school diploma or equivalent credential as the minimum educational requirement.
• Obtain Notary certification or secure state certification for title and registration processing within the required timeframe.
• Bring a minimum of one year of prior automotive title experience from an auction, dealership, or motor vehicle setting.
• Demonstrate strong multitasking ability while maintaining sharp attention to detail in a fast-paced environment.
• Work effectively within ADESA, Carvana, and DMV system environments.
• Perform core job functions including filing, reports, telephone communication, customer service, and data entry.
• Collaborate successfully with multiple internal departments, external customers, and vendors.
• Maintain professional customer service standards and a strong organizational approach in all activities.
• Apply analytical thinking, problem-solving skills, and a high degree of safety focus to daily responsibilities.

Nice to have

No preferred items are specified for this role; all listed qualifications are required.

Practical notes

• This role operates on a full-time basis with hours aligned to business needs.
• The position is located in Framingham, Massachusetts.
• Willingness to relocate or commute consistently to the Framingham worksite is necessary.
• Candidates must meet all eligibility and hard bar requirements as stated.
• No additional benefits, visa sponsorship, or specific deadlines are outlined in the current source.