Inside Sales Representative

About the role

You will serve as a key partner to the General Sales Manager by managing client relationships and driving auction growth. This role focuses on expanding our dealer network and supporting vehicle sales through consistent outreach and service. You will act as the primary communication channel for dealers, ensuring their needs are understood and addressed in a timely manner. The position requires a proactive approach to identifying opportunities and overcoming barriers to auction participation. Success in this role is measured by the growth and retention of the dealer base you manage. You will be responsible for maintaining high levels of client satisfaction and trust. Ultimately, your efforts will contribute directly to the overall profitability and market presence of the auction facility.

Key facts

What you'll do

• Execute a strategic outreach plan to dealers via phone and internet to generate new buy and sell business opportunities.
• Serve as the primary point of contact for resolving customer inquiries, complaints, and service issues promptly and effectively.
• Arrange and coordinate all travel and transportation logistics for clients in collaboration with the transportation department.
• Deliver comprehensive training to customers on the functionalities of ADESA.com and associated mobile tools.
• Maintain meticulous records by logging all sales activities and call volumes accurately within the company CRM system.
• Provide essential support during sale day operations, which includes block representation, real-time reporting, and display setup coordination.
• Function as the critical liaison facilitating communication and collaboration between clients, outside sales representatives, and auction staff.
• Analyze and monitor inventory exposure to implement strategies that maximize vehicle sales and marketability.
• Develop and maintain strong professional relationships through consistent follow-up and personalized service.
• Identify trends in dealer feedback to recommend improvements to auction processes and services.
• Utilize consultative selling techniques to understand dealer needs and present tailored solutions.
• Ensure compliance with all company policies and procedures during every interaction.

Requirements

• Possess a High School diploma or equivalent GED certificate.
• Hold a minimum of 1 year of verifiable experience in customer service and office administration roles.
• Be at least 18 years of age to ensure legal compliance with employment regulations.
• Hold a valid driver license and demonstrate the ability to safely operate vehicle equipment when required.
• Exhibit proficiency in the English language with strong verbal and written communication skills.
• Demonstrate the physical capability to perform light to medium physical work as required by the role.
• Maintain a professional appearance and demeanor at all times while representing the company.
• Show reliability and punctuality in meeting all scheduled shifts and commitments.
• Possess basic mathematical skills to accurately process transactions and handle cash transactions.
• Ability to work independently with minimal supervision while maintaining attention to detail.
• Must pass a comprehensive background check as a condition of employment.
• Commitment to upholding company standards and ethical conduct in every interaction.

Nice to have

• Bring prior experience working within the automotive or auction industry to leverage domain knowledge.
• Utilize bilingual skills to effectively communicate with a diverse range of clients.
• Apply experience with Salesforce and Tableau to enhance data reporting and analysis capabilities.

Practical notes

• This position operates on a Full-time engagement basis.
• Work environment involves both indoor and outdoor conditions with exposure to varying temperatures and noise levels.
• Hiring is contingent upon a successful background check.
• This position is not eligible for visa sponsorship under any circumstances.
• The successful candidate will be eligible for a comprehensive benefits package which includes holiday pay, paid time off, 401(k) matching, and education reimbursement programs.

This Inside Sales Representative position in Fargo is integral to the daily operations and long-term success of the auction house. The role demands a high level of professionalism and the ability to manage multiple tasks simultaneously. You will be expected to adhere to all safety protocols and company guidelines. The successful candidate will thrive in a dynamic environment where client interaction is constant. Effective time management will be crucial to handling the volume of dealer communications. You will need to adapt quickly to changing priorities and market conditions. The use of technology is central to this position, requiring comfort with digital platforms and tools. Team collaboration is vital to ensure seamless support for sale day activities. Your performance will directly impact the growth and sustainability of the dealer network. Continuous learning and adaptation to new procedures will be necessary for career advancement. The position offers a clear path to contributing significantly to the company's objectives. Applicants must be prepared to commit to the demands of the role.