Strategy & Operations Associate

About the role

You will own a portfolio of high-impact projects and ongoing operational initiatives that directly shape how Juniper delivers care to patients. You will act as a strategic executor, translating the vision of the Head of Services into tangible improvements in engagement, retention, and clinical outcomes. This role requires you to diagnose problems, design operational systems, and drive their implementation across a fast-scaling health coaching environment. You will own the design and optimization of workflows, ensuring they support a consistent and high-quality patient experience at scale. You will partner with Health Coaching Team Leads and cross-functional stakeholders to turn hypotheses into measurable results. No two weeks will be identical, as you navigate a variety of pressing operational and strategic challenges. If you thrive in ambiguous, project-based work and want to directly influence how care is delivered to millions of patients, this role is a critical opportunity.

Key facts

What you'll do

Design and optimise the systems and processes that health coaching teams use day-to-day to improve efficiency, scalability, and the consistency of the patient experience.

Contribute to effective capacity planning, coverage, and resource allocation across the Services team to meet patient demand while maintaining quality standards.

Spot inefficiencies in current workflows and implement fixes, whether the issue stems from broken processes, gaps in tooling, or solutions that have degraded over time.

Translate complex patient and commercial problems into clear hypotheses, define measurable success metrics, and execute rapid improvement plans.

Use data and operational insights to inform the future design of services, ensuring the function can scale effectively alongside business growth.

Act as the primary point of contact for mid-level and senior stakeholders, translating strategic priorities into clear execution plans for the Health Coaching team.

Work collaboratively with product, clinical, and operations teams to ensure that the coaching offering is seamlessly integrated into the broader patient journey.

Own projects end-to-end, from initial definition and scoping through to implementation, obstacle removal, and final delivery with a high standard of quality.

Drive accountability for core team metrics such as engagement with services, patient retention, quality of support, and adherence to safe practicing standards.

Provide proactive recommendations that enhance how care is delivered at scale, improving both patient outcomes and operational efficiency for the growing business.

Champion a culture of testing and learning by proposing and piloting new ways of working that can be scaled across markets.

Partner with data stakeholders to interpret performance metrics and turn insights into actionable operational changes.

Support the development of tools and processes that remove friction for coaches, enabling them to focus on high-value patient interactions.

Maintain a sharp focus on quality and safety, ensuring all operational changes align with clinical best practices and regulatory expectations.

Continuously challenge the status quo to identify opportunities for streamlining services without compromising the patient experience.

Requirements

You will bring a strong track record of delivering complex operational projects in a fast-paced, high-growth environment.

You possess excellent problem-solving skills and are comfortable navigating ambiguity, turning unclear challenges into structured execution plans.

You have a proven ability to translate strategic direction into practical, actionable steps that multiple teams can execute.

You demonstrate strong ownership and accountability, seeing projects through from initiation to completion while holding high standards for quality.

You are comfortable working with diverse stakeholders, including clinical, product, and operations leaders, to drive alignment and execution.

You have excellent written and verbal communication skills, capable of conveying complex ideas clearly to both technical and non-technical audiences.

You are data-literate and able to use insights to inform decision-making and measure the impact of operational changes.

You are proactive, organised, and able to manage multiple priorities simultaneously without losing focus on critical deliverables.

Practical notes

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