Senior Product Operations Specialist
Job description
About the role
The position serves as the operational backbone aligning product, data, growth, marketing, and loyalty teams in a high-visibility fintech environment.
Operations teams keep a business running smoothly. They manage processes, vendors, and logistics across the company. The work includes planning, coordination, and continuous improvement. Strong operators are organized, pragmatic, and comfortable with change. Operations teams run on routines, checklists, and clear escalation paths. Most companies expect operators to document what they do so anyone can step in.
Key facts
What you'll do
Operational ownership drives the launch and scale of growth assets from development through full deployment.
Data insights define and refine the user funnel to shape the roadmap for customer-facing surfaces.
Touchpoint configuration is owned across the super-app, including in-app widgets and external marketing channels.
Operational processes, configurations, and segment definitions are documented for clarity and scalability.
Requirements
3+ years of experience in product operations, growth operations, digital marketing operations, or a closely related discipline.
Scalable operating processes are created for intake, briefing, build, QA, launch, and post-launch review across growth asset types.
A data-first mindset is applied using analytics tools such as Amplitude or similar products to read signals beyond the obvious.
Complex customer lifecycle management and audience segmentation principles inform data-driven decisions.
Strong SQL skills enable writing complex queries and building audience segments without dependency on analysts.
Exceptional project management coordinates multiple concurrent workstreams while maintaining quality and deadlines.
Clear written and verbal communication influences senior stakeholders without authority.
Genuine enthusiasm for AI tools and their application to operational and analytical problems is demonstrated.
Experience in super-apps, loyalty programs, or fintech is a preferred background.
Practical notes
Work is conducted within Careem Pay, a fintech startup operating inside the super-app ecosystem.
The role follows a hybrid schedule with 4 office days, 1 remote day, and up to 30 remote days per year.
Typical interview steps
Operations interviews usually include a process scenario, an analytics question, and behavioral rounds. Candidates may be asked to improve a workflow or plan an event. Attention to detail and clear communication are tested throughout. Interviewers often ask how you would fix a process that is failing. Walking through diagnosis, a plan, and measurement is the winning structure.
Good to know
Product operations blends product, data, and growth to streamline delivery in fast-moving digital services.
Growth operations rely on analytics platforms to run experiments, measure incrementality, and prioritise learning cycles.
Martech coordinates marketing technology stacks to manage content, automation, and customer journeys across digital channels.
Super-apps integrate multiple services into one platform, requiring tight coordination across functions and teams.
AI-first thinking explores how artificial intelligence can automate workflows and enhance decision-making in product operations.
Questions to ask
Good questions to ask the employer in the interview: what does success look like in the first six months, how is the team structured, what is the current biggest challenge, and how are decisions made. Asking about growth paths and the review process is also well received. Employers expect questions, and good ones show preparation.
Career growth
Operations careers grow from coordinator to manager, director, and chief operating officer roles. Some people specialize in supply chain, facilities, or program management. Success depends on reliability and on improving the systems you own. Operations careers reward reliability and continuous improvement. Operators who quantify the impact of their fixes move into leadership fastest.
About the company
Company based in Dubai runs projects across more than 70 cities in ten nations spanning Middle East, Africa, and South Asia. Services include car rides, bike rentals, food delivery, grocery delivery, and digital payments. Stakeholders include e& holding majority control at 50.03 percent. Ridesharing unit belongs fully to Uber. Projects focus on urban mobility and convenience, serving communities through varied transport and payment options in multiple markets.