GTM Operations Business Partner

About the role

Hello, hey, g'day, mabuhay, kia ora, 你好, hallo, vítejte! Thanks for stopping by. We know job hunting can be a little time consuming and you're probably keen to find out what's on offer, so we'll get straight to the point. Where and how you can work Our flagship office is in Sydney, Australia, but we've made our way from down under, to a campus in Austin, Texas which is now home to our US operations. You have choice in where and how you work, we trust our Canvanauts to choose the balance that empowers them and their team to achieve their goals. What you'd be doing in this role At Canva, change continues to be part of our DNA. But we like to think that's all part of the fun. So this will give you the flavor of the type of things you'll be working on when you start, but this will likely evolve. At the moment, this role is focused on: Owning the GTM Operating Cadence

Design and run the operating rhythm for the whole GTM org & Sales & Success Supergroup, from leadership forums through to all-hands, activations and QBRs.

Partner with the Chief of Staff and Group Leadership so every meeting, ritual and forum has a clear purpose, the right audience, and a sharper outcome than the one before.

Hold the org accountable to its cadence. Notice when a ritual has lost its edge and reset it. Owning GTM-Wide Communications

Be the comms drumbeat for GTM - from maintaining and keeping our Slack clean, through to dynamic newsletters & face to face touch points

Translate complex updates from senior leaders into clear, useful messages that land for everyone from a regional sales rep to a systems admin

Build the comms muscle of the org and define what great looks like Driving End-to-End Program Delivery

Work hand in glove with the GTM Strategy & Operations team and set clear work streams with owners, milestones and momentum - experience in GTM programs is essential

Keep a large cross-functional team of operators on track to deliver on their work streams- from AI iniatives through to enablement masterclasses

Work closely with the Chief of Staff & CCO on company-wide programs, including supporting with goal tracking, comms updates, and wrangling multiple supergroups Partnering on Org-Wide Events

Partner with the Chief of Staff to design and run GTM's flagship moments, including GKO and other org-wide events that shape how the team feels and performs

In conjunction with the Chief of Staff, drive the operational backbone of these events end-to-end, from concept through to logistics, content and the follow through You're probably a match if

You're a natural operator. You've set the operating cadence for an org before. You've owned org-wide communications. You've run big moments and made them feel effortless

You have 5+ years of deep program and project management experience, ideally inside a fast-growing tech or scale-up environment, and you've delivered complex cross-functional programs end-to-end

You have a strong GTM instinct. You can sit with a regional sales lead and talk pipeline, sit with a Success leader and talk renewals, then turn around and document a brief to share with group leadership

You bring top-tier communication skills across written, verbal, async and live

You're a relationship-building powerhouse, building trust quickly with senior leaders, peers and ICs.

You bring clarity to ambiguity, making sense of shifting priorities and driving alignment when things are still forming

You spot gaps and fix them. You run experiments. You improve the system as you go

You bring great energy and a great vibe. You uplift the people around you and contribute to a positive, collaborative culture.

You're excited about leveraging AI to automate, optimize and elevate operational impact About the team We're on a mission to bring Canva into every organization across the globe. The GTM org is customer-obsessed, with our sole focus being to ensure that our customers are getting value out of Canva, and that Canva creates net-positive impact to the organizations we work with. The Operations Partnering team is a global team of 80, made up of Chiefs of Staff, Operations Business Partners, and Admin Business Partners - predominantly based in Sydney, but your coach will be based in San Francisco. Their mission: to build and optimize ways of working that empower Canvanauts around the world to achieve Canva's mission, strategy, and goals as effectively as possible. The team sits within the People (HR) specialty, but Ops BPs are deeply embedded in the business area they support day-to-day. As an Ops BP, you'll be joining a team of 25+ Operations Business Partners across the globe. It's a tight-knit group with a strong learning culture and real community. What's in it for you Achieving our crazy big goals motivates us to work hard - and we do - but you'll experience lots of moments of magic, connectivity and fun woven throughout life at Canva, too. We also offer a range of benefits to set you up for every success in and outside of work. Here's a taste of what's on offer:

Equity packages - we want our success to be yours too

Health benefits plans to support you

Key facts

What you'll do

• Drive the GTM Operating Cadence by designing and running the rhythm for the entire GTM organization and Sales & Success Supergroup, orchestrating leadership forums, all-hands meetings, activations, and QBRs.
• Act as a strategic communication translator, converting complex updates from senior leaders into clear, actionable messages that resonate with audiences ranging from regional sales reps to systems administrators.
• Partner with the Chief of Staff and Group Leadership to ensure every meeting, ritual, and forum has a defined purpose, the right stakeholders, and delivers sharper outcomes over time.
• Hold the organization accountable to its established operating cadence, identifying when rituals lose their impact and proactively resetting them for greater effectiveness.
• Own GTM-wide communications infrastructure, maintaining Slack hygiene, curating dynamic newsletters, and orchestrating face-to-face touchpoints that reinforce our shared culture.
• Drive end-to-end delivery for large-scale GTM programs in collaboration with the GTM Strategy & Operations team, setting clear work streams, owners, milestones, and momentum.
• Provide operational backbone for company-wide initiatives, including AI enablement programs and enablement masterclasses, ensuring cross-functional operators stay on track to deliver.
• Partner with the Chief of Staff and CCO on company-wide programs, taking responsibility for goal tracking, comms updates, and managing dependencies across multiple supergroups.
• Co-design and execute GTM's flagship moments, including global keynote events and org-wide gatherings, handling logistics, content, and follow-through from concept to completion.
• Champion continuous improvement by spotting gaps in operations, running experiments, and refining systems to elevate the operational maturity of the GTM organization.

Requirements

• You have set the operating cadence for an organization before and owned org-wide communications at scale.
• You possess 5+ years of deep program and project management experience, ideally within a fast-growing tech or scale-up environment.
• You have delivered complex cross-functional programs end-to-end, managing stakeholders and timelines with consistent execution.
• You have a strong instinct for GTM functions, capable of discussing pipeline with sales leaders and renewals with success leaders.
• You bring exceptional written, verbal, async, and live communication skills to every interaction.
• You are a relationship-building powerhouse who establishes trust rapidly with senior leaders, peers, and individual contributors.
• You bring clarity to ambiguous situations, aligning stakeholders and making decisions when priorities are still forming.
• You identify gaps in systems or processes and take ownership of fixing them through experimentation and iteration.
• You thrive in a high-energy, collaborative culture and actively contribute to a positive, inclusive working environment.

Nice to have

• Experience leveraging AI to automate, optimize, and elevate operational workflows and outcomes.

Practical notes

• Location is Austin, US.
• Engagement is full-time.
• Equity packages and health benefits plans are available as part of the total rewards statement.