Director of Product, Digital Guest Journey

About the role

The is entrusted with owning the global vision and execution of the company's flagship digital offering that shapes the online interaction of millions of travelers. This role directly influences how hospitality brands and diverse travelers experience Canary's platform in the current digital landscape, requiring a strategic balance between enterprise hotel needs and end-user expectations. The hire will design intake workflows that capture shifting market demands and convert them into precise, actionable product requirements for the engineering teams. Success in this position will be defined by the ability to architect build strategies that align technological capabilities with guest expectations across a wide array of hotel brands globally. The Director will champion review processes that assess data signals to refine features rigorously before they are deployed in live environments, ensuring quality and efficacy. Orchestrating ship activities will be a core duty, ensuring all releases adhere to strict quality standards, timelines, and global distribution protocols without exception. Collaboration with hotel technology ecosystems will be critical to integrate the platform seamlessly with diverse partner systems, enhancing the broader technological landscape. Defining and running experiments to test new concepts with specific traveler subsets will validate improvements in satisfaction and drive data-informed product decisions. Maintaining oversight of analytics is essential for interpreting usage patterns, uncovering friction points, and guiding future iterations of the digital guest journey to optimize performance.

Key facts

What you'll do

• Design intake workflows that capture shifting market demands and convert them into precise product requirements.
• Architect build strategies that align technological capabilities with guest expectations across numerous hotel brands globally.
• Champion review processes that assess data signals to refine features prior to their deployment in live environments.
• Orchestrate ship activities, ensuring all releases adhere to quality standards and timelines for global distribution.
• Forge collaborations with hotel technology ecosystems to integrate the platform seamlessly with diverse partner systems.
• Define and run experiments to test new concepts with specific traveler subsets to validate improvements in satisfaction.
• Maintain oversight of analytics to interpret usage patterns and guide future iterations of the journey.
• Champion accessibility standards to ensure digital touchpoints remain usable for guests with a wide range of needs.
• Interpret complex market signals and translate them into a clear product roadmap that balances stakeholder priorities.
• Drive the prioritization of features based on a rigorous analysis of impact, feasibility, and user value across segments.
• Partner closely with engineering and design teams to ensure technical constraints are understood and solutions are elegant.
• Establish metrics frameworks that measure the success of product initiatives against strategic business goals.
• Act as the primary liaison between the product team and hotel partners to ensure alignment on vision and execution.

Requirements

Candidates must possess 3 to 5 years of experience guiding complex digital products within the hospitality sector or related industries. Hands-on familiarity with platforms that serve thousands of hotels across multiple regions is required to navigate the operational complexity of the role. The ideal candidate can effectively balance the demands of hotel partners with enhancements focused on traveler satisfaction, ensuring dual objectives are met. Strong written and verbal communication skills are necessary to convey intricate ideas clearly to varied audiences, from technical engineers to executive stakeholders. A proven ability to thrive in fast-paced, ambiguous environments is essential, as the role requires making decisions with incomplete information while maintaining strategic clarity. The candidate must demonstrate ownership of the product lifecycle from discovery through launch and post-launch optimization to ensure continuous improvement. An understanding of data analytics and experimentation principles is mandatory to validate hypotheses and drive informed decision-making. Commitment to accessibility and inclusive design principles is non-negotiable to ensure the digital guest journey serves all users effectively.

Nice to have

No specific "Nice to have" qualifications or skills have been specified for this role.

Practical notes

No specific "Nice to have" qualifications or skills have been specified for this role.