IT Service Desk Engineer

About the role

Butterfly Network is on the lookout for an IT Service Desk Engineer to enhance our internal infrastructure and hardware operations. This position is crucial for delivering exceptional technical support to our team as we push the boundaries of medical imaging technology. You will play a key role in ensuring that our employees have the tools they need to succeed, while also contributing to the continuous improvement of our IT services.

Key facts

What you'll do

• Deliver comprehensive technical support to staff members facing hardware and software challenges, ensuring minimal disruption to their work.
• Oversee the setup, configuration, and deployment of IT equipment, ensuring that all devices are ready for use and meet company standards.
• Maintain and optimize internal IT systems to guarantee high operational efficiency and reliability.
• Identify and troubleshoot technical issues, documenting solutions to enhance future support processes and improve overall service delivery.
• Assist with the onboarding process for new employees, providing them with the necessary tools and training to integrate smoothly into the team.
• Support offboarding procedures for departing staff, ensuring that all company equipment is returned and access to systems is revoked appropriately.
• Collaborate with other IT team members to implement new technologies and improve existing systems.
• Stay updated on the latest trends and best practices in IT support to continuously enhance the quality of service provided.

Requirements

• Demonstrated experience working in an IT service desk or help desk role, showcasing your ability to handle a variety of technical issues.
• Willingness to work from the New York office at least two days each week, fostering collaboration with the team.
• Strong proficiency in troubleshooting and managing common office hardware and software, ensuring quick resolution of issues.
• Excellent communication skills, enabling effective interaction with team members across various departments and levels of the organization.
• A commitment to delivering high-quality service and maintaining technical accuracy in all support activities.
• Familiarity with IT service management tools and ticketing systems to track and resolve issues efficiently.

Nice to have

• Experience with medical imaging technology or related fields, providing a deeper understanding of the specific needs of our organization.
• Knowledge of network infrastructure and security protocols, enhancing your ability to support our IT environment.
• Familiarity with cloud-based services and applications, as we increasingly rely on these technologies for our operations.
• Certifications in IT support or related areas, which can demonstrate your expertise and commitment to professional development.

Skills & tools

• Proficient in IT support and troubleshooting methodologies, ensuring effective resolution of technical issues.
• Experienced in hardware and software provisioning, enabling deployment of IT resources.
• Skilled in user account and access management, safeguarding our systems while providing necessary access to employees.
• Competent in documentation and ticket management, facilitating clear communication and tracking of support activities.

Practical notes

• Employees enjoy a comprehensive benefits package, including 100% employer-sponsored medical, dental, and vision insurance through the Base Plan.
• We offer a 401(k) retirement savings plan with an immediate vesting company match, helping you secure your financial future.
• Our flexible paid time off policy allows for a healthy work-life balance, in addition to 10 observed US holidays and special birthday leave.
• We provide parental leave support and resources for pregnancy loss, demonstrating our commitment to employee well-being.
• Opportunities for participation in the Employee Stock Purchase Plan and peer recognition programs are available, fostering a supportive and engaged workplace culture.

Join us at Butterfly Network, where you can make a meaningful impact in the world of medical imaging technology while advancing your career in IT support. Your contributions will help us empower healthcare professionals and improve patient outcomes through innovative solutions.