Central Operations Manager

About the role

Bunch is seeking a Central Operations Manager who will own the design and execution of strategic initiatives from initial concept to full deployment. This role is responsible for defining the operational backbone that supports the integration of recently acquired companies into the existing Bunch ecosystem. You will architect and manage the key performance indicators that measure the success of cross-functional operations. The position provides the leadership necessary to streamline processes and eliminate friction as the organization scales rapidly. You will act as the central point of coordination, ensuring that all departments move in sync toward shared objectives. This is a chance to build the operational framework from the ground up and embed best practices that define industry excellence. Your work will directly influence the scalability and resilience of the company in a competitive market.

Key facts

What you'll do

• Map end-to-end workflows for core business functions, identifying bottlenecks and designing optimized solutions.
• Establish a centralized repository of operational documentation to ensure consistency and accessibility across all teams.
• Partner with leadership to translate high-level business goals into actionable operational projects with clear timelines.
• Implement monitoring systems that provide real-time visibility into project status and resource allocation.
• Coordinate cross-departmental initiatives, ensuring alignment between product, finance, and technology teams.
• Develop standard operating procedures that enhance efficiency while maintaining flexibility in a fast-paced environment.
• Conduct regular performance reviews of operational metrics, using data to drive continuous improvement.
• Serve as the primary point of contact for process-related inquiries, providing clear guidance and support.
• Facilitate workshops and training sessions to foster a culture of operational discipline and accountability.
• Manage the prioritization of operational tasks to ensure critical projects receive the necessary attention and resources.
• Oversee the implementation of new tools and systems that enhance operational capabilities and scalability.
• Liaise with external partners to ensure seamless integration of third-party services into internal processes.
• Maintain a detailed understanding of operational risks and develop mitigation strategies to address them proactively.
• Drive the execution of special projects assigned by senior management with a high degree of ownership.

Requirements

• Hold a minimum of a bachelor's degree in Business Administration, Operations Management, or a related field.
• Bring a minimum of 3 years of professional experience in operations, project management, or a similar role within a high-growth environment.
• Demonstrate a proven track record of managing complex projects from initial planning through successful completion.
• Possess strong analytical skills, capable of dissecting problems into core components and deriving actionable insights.
• Show exceptional communication abilities, fostering collaboration and alignment among diverse stakeholders.
• Exhibit expert-level project management skills, managing multiple deliverables simultaneously without sacrificing quality.
• Display a high level of adaptability, thriving in environments that are ambiguous and rapidly evolving.
• Maintain an obsessive attention to detail, ensuring accuracy and quality in all operational outputs.
• Be fluent in English, both written and verbal, to communicate effectively across global teams.
• Have experience working with enterprise-level software tools such as Asana and Front for daily operations.
• Demonstrate a proactive approach to problem-solving, taking initiative to address issues before they escalate.
• Show a commitment to lifelong learning, staying updated on industry trends and operational best practices.

Nice to have

• Have prior experience working in private markets, fund administration, or the financial services industry.
• Bring proficiency in the German language to facilitate communication with local stakeholders.

Practical notes

• The role operates on a hybrid schedule, requiring 3 days in the office per week.
• The position allows for up to 4 weeks of remote work annually.
• The hiring process includes multiple interviews, a case study with the VP of Operations, and reference verification.
• The start date is contingent upon the successful completion of the hiring process and background checks.