Program Manager II: GTM Operations

About the role

In this position, you will play a crucial role in refining and enhancing go-to-market operations through effective program management. Your focus will be on streamlining workflows and leveraging AI-driven solutions to elevate the efficiency of frontline teams. This role is tailored for individuals who excel in navigating intricate challenges and are passionate about driving significant organizational change.

Key facts

What you'll do

• Oversee strategic initiatives that span multiple product lines, facilitating new market entries and supporting sales across various segments.
• Enhance the workflows of frontline teams utilizing Salesforce and other relevant platforms, aiming to minimize technical debt while improving conversion rates and overall operational efficiency.
• Collaborate closely with teams in Sales, Marketing, Finance, and Systems Operations to develop and execute effective go-to-market strategies.
• Ensure alignment among stakeholders and manage organizational change within the GTM framework, promoting clear communication and successful adoption of new initiatives.
• Drive the implementation and scaling of AI-enhanced workflow solutions designed to boost productivity among frontline teams through automation and insightful analytics.
• Create executive-level analyses and actionable recommendations based on key performance indicators to inform prioritization and uncover growth opportunities.
• Partner with senior leadership to set strategic priorities, track business performance, and identify scalable drivers of growth.
• Lead cross-functional projects from conception through execution, ensuring measurable improvements in efficiency, productivity, and conversion rates.
• Utilize data analytics to pinpoint root causes of performance issues, establish key performance indicators, and influence executive decision-making with well-structured recommendations.
• Communicate complex issues effectively to diverse audiences, from frontline employees to executive board members.
• Navigate ambiguity and conflicting priorities adeptly while driving organizational change and maintaining momentum on key initiatives.

Requirements

• A minimum of 4 to 6 years of relevant professional experience, including at least 2 to 3 years in Sales Operations, Revenue Operations, or a comparable go-to-market role.
• Experience in a high-growth or startup environment, ideally with exposure to multi-product or multi-segment sales within vertical SaaS.
• Strong proficiency in Salesforce, Sigma, and other analytical tools and go-to-market systems.
• Demonstrated success in implementing automation or AI-driven workflow enhancements that significantly improved frontline productivity.
• Proven track record of leading complex, cross-functional initiatives from strategy formulation to execution, resulting in tangible improvements in efficiency and conversion rates.
• Ability to translate business needs into scalable enhancements for systems and processes, particularly within Salesforce or similar platforms.
• Expertise in using data to identify underlying issues, define KPIs, and provide structured, executive-ready recommendations that influence leadership decisions.
• Strong communication skills, with the ability to articulate complex concepts clearly to a variety of audiences.
• Experience managing ambiguity and conflicting priorities while driving organizational change and ensuring progress on key initiatives.

Nice to have

• Familiarity with AI technologies and their application in operational workflows.
• Experience in a leadership role within a SaaS company, particularly in a go-to-market capacity.
• Knowledge of additional analytical tools and platforms beyond Salesforce and Sigma.

Skills & tools

• Proficient in Salesforce and related CRM tools.
• Strong analytical skills, with experience in data interpretation and reporting.
• Familiarity with project management methodologies and tools.
• Excellent communication and interpersonal skills, with a focus on collaboration.
• Ability to work in a fast-paced, dynamic environment.

Practical notes

Brightwheel is dedicated to fostering an inclusive workplace and is an equal opportunity employer. We welcome applications from all qualified individuals, regardless of race, color, religion, gender, gender identity, gender expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Please be vigilant against recruitment scams; all legitimate communications will originate from @mybrightwheel.com email addresses. We will never request payment or sensitive personal information during the hiring process. If you encounter any suspicious communications, please contact us at security@mybrightwheel.com.