Engineering Manager, Email

About the role

The organization is seeking an Engineering Manager to lead the Email team, which is responsible for the infrastructure that processes and delivers billions of personalized messages monthly. You will guide the evolution of a high-scale parallelized platform, REST APIs, and user-facing preference management tools to ensure reliable and efficient operations. This role involves balancing technical leadership with people management to help the team grow while maintaining a high standard for core systems and processes. The successful candidate will own the strategic direction of the email infrastructure, driving initiatives that enhance scalability and performance. You will foster a culture of innovation and continuous improvement within the engineering group. This position requires a proactive approach to solving complex technical problems and mentoring team members to achieve their best work. You will act as a key liaison between engineering, product, and design partners to align technical capabilities with business objectives.

Key facts

What you'll do

• Lead the Email team by defining vision, setting goals, and establishing team processes to align with organizational priorities.
• Recruit, coach, and develop a team of software engineers to build a high-performing and collaborative engineering culture.
• Collaborate with product and design partners to build features based on customer feedback and data-driven insights.
• Drive architectural decisions and contribute to the codebase for critical engineering challenges related to message delivery.
• Scale the email channel to support increasing message volumes while maintaining system reliability and performance.
• Implement robust monitoring and observability practices to ensure the stability of the email infrastructure.
• Partner with cross-functional stakeholders to identify opportunities for optimization and growth in the email channel.
• Mentor engineers on best practices for system design, code quality, and operational excellence.
• Facilitate technical discussions and design reviews to ensure solutions meet business and technical requirements.
• Oversee the execution of projects from conception to deployment, ensuring timely delivery and adherence to standards.
• Develop and maintain strong processes for incident response, debugging, and system improvements.
• Collaborate with data teams to analyze performance metrics and inform decisions on system enhancements.
• Ensure compliance with internal policies and external regulations related to email communication and data handling.
• Promote engineering excellence through code reviews, knowledge sharing, and the adoption of new technologies when appropriate.

Requirements

• 5+ years of software engineering experience with a strong foundation in programming and system design.
• 2+ years of experience leading high-performing engineering teams and managing technical professionals.
• Proven ability to build foundational systems at scale and lead projects that drive organizational goals and business impact.
• Strong communication skills with the ability to navigate complex trade-offs and make difficult decisions in a fast-paced environment.
• Comfort working with a high level of autonomy and digging into technical details to solve challenging problems.
• Experience managing deadlines and priorities in a dynamic, growth-focused setting.
• Demonstrated ability to collaborate effectively with cross-functional teams, including product, design, and data.
• Commitment to maintaining high standards for code quality, system reliability, and team productivity.

Nice to have

• Professional experience with any of the following: Ruby, Rails, MongoDB, PostgreSQL, Redis, Sidekiq, JavaScript, or React.
• Familiarity with email delivery infrastructure, deliverability best practices, and anti-spam regulations.
• Experience managing cloud infrastructure on platforms such as AWS, GCP, or Azure.
• Background in analytics and data pipelines for monitoring user engagement and system performance.
• Knowledge of CI/CD pipelines and infrastructure as code practices.
• Experience mentoring engineers at various levels of seniority and providing career development guidance.

Practical notes

• Compensation for Ontario-based candidates: Base salary CA$191,459
• CA$338,434 per year.
• On Target Earnings (OTE): CA$215,200
• CA$380,400 per year, including variable compensation.
• Benefits include equity grants of restricted stock (RSUs), retirement plans, flexible paid time off, and comprehensive medical, dental, and vision coverage.
• The company utilizes AI-assisted tools for application screening and administrative tasks; candidates may request manual review or opt-out by contacting talentdata.privacy@braze.com.
• This role operates in a hybrid work environment, requiring a combination of in-office and remote work.
• The position is based in Toronto and reports to the broader leadership team responsible for email operations.
• Applicants must meet the outlined requirements to be considered for the role.
• The selection process may involve technical assessments and interviews focused on engineering leadership and system design.
• Deadlines for submission of application materials are not specified, but early application is encouraged.
• Travel is not required for this position, as the role is based in Toronto with hybrid flexibility.
• No visa sponsorship information is provided in this listing.