Email Operations Analyst

About the role

Join our Global Services and Support team to manage the technical execution of our email onboarding experience. You will play a critical role in scaling our operations by configuring email capabilities, managing IP pools, and collaborating across internal departments to ensure client success.

Key facts

What you'll do

• Configure email channel capabilities for both new and existing clients.
• Oversee client IP pools to meet setup deadlines and target timeframes.
• Manage a personal ticket queue to ensure consistent turnover and task completion.
• Serve as the primary point of contact for customers, partners, and internal teams regarding email setups.
• Coordinate with Email Deliverability and Product teams to stay current on updates.
• Interface with Sales, Product, and GSS leadership regarding operational logistics.
• Develop and maintain documentation for best practices, compliance, and playbooks.
• Create ESP-specific documentation to support internal expertise.
• Identify and document issues with current tooling and processes.
• Provide input on new tooling to improve the email setup workflow.

Requirements

• 1-3 years of experience in an operational role involving a technical product, preferably within SaaS, mobile, or marketing automation.
• Proven ability to manage direct customer contact with a friendly and professional demeanor.
• Strong problem-solving skills and the ability to work with various operational tools.
• Excellent communication skills with the ability to influence and align multiple stakeholders.
• High attention to detail and a commitment to accuracy.
• Ability to learn complex systems and manual processes quickly.
• Process-oriented mindset with a focus on structure and continuous improvement.
• Capability to work independently and as part of a cross-functional team.

Nice to have

• Familiarity with email systems.
• Knowledge of the Braze ecosystem.
• Experience with SparkPost or SendGrid.
• Proficiency in tools such as FinancialForce, Tray.io, Looker, Slackbots, or PagerDuty.

Skills & tools

• Email configuration and deliverability best practices
• Operational documentation and playbook development
• Stakeholder management
• Technical troubleshooting and ticket queue management

Practical notes

• Compensation for candidates in Romania: 71,100 RON to 99,900 RON gross per year.
• On Target Earnings (OTE): 79,000 RON to 111,000 RON gross per year (90/10 base to bonus/commission split).
• Benefits include equity grants (RSUs), comprehensive medical/dental/vision/life/disability plans, retirement plans, flexible paid time off, and family services.
• The recruitment process utilizes AI-assisted tools for application screening and administrative tasks; candidates may request manual review or opt out by contacting talentdata.privacy@braze.com.

About the company

Braze is a company focused on the metal-joining process known as brazing. This process joins two or more metal items by melting a filler metal that flows into the joint. The filler metal has a lower melting point than the adjoining base metals. During the operation the filler metal flows into the gap between close-fitting parts by capillary action. The filler metal is heated slightly above its liquidus temperature while protected by a suitable atmosphere, often a flux. It then flows over the base metal in a process called wetting before cooling to join the work pieces together. Brazing differs from welding because it does not involve melting the work pieces. Welding fuses the original metal pieces together, sometimes without additional filler metal. Brazing also differs from soldering through the use of a higher temperature. The principle of joining with filler metal is the same, but solder has a specific composition and lower melting point. This allows work on delicate components such as electronics with minimal metallurgic reaction. Joints created by soldering are weaker than brazed joints. Brazing joins the same or different metals with considerable strength. The company applies these principles to create durable assemblies for industrial applications. The process allows for strong bonds without damaging the base materials. It is used where high joint integrity is required. The technique supports complex assemblies and dissimilar metal combinations.