People Solutions Coordinator

About the role

At Braze, we have found our people. We're a genuinely approachable, exceptionally kind, and intensely passionate crew. We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity - inside and outside our organization. To flourish here, you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success. Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture. If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back. If Braze sounds like a place where you can thrive, we can't wait to meet you.

What you'll do

As a part of the Braze People team, the People Solutions team plays a pivotal role in supporting the overall employee lifecycle and optimizing processes to align with business needs. The People Solutions Coordinator will provide valuable support across various People functions, ensuring accuracy and integrity of our processes and compliance. They will also serve as a key point of contact for all Braze employees on People-related questions and support.

This role reports to the Team Lead, People Solutions, and sits within the People Operations function, but will also have the opportunity to work closely with all functions across the People Department. As the People Solutions Coordinator, you will:

• Maintain a thorough understanding of our HR policies, procedures, and local employment laws, ensuring compliance with a focus on Brazil & US requirements.
• Support the employee lifecycle by executing key processes in Workday, including onboarding and employee changes, while ensuring accuracy and integrity of employee data.
• Serve as the first point of contact for global employee inquiries through our ticketing system, delivering timely, high-quality support in line with our SLAs.
• Partner with cross-functional People teams to route and escalate inquiries as needed, ensuring timely and efficient resolution.
• Collaborate with team members and management to identify opportunities for process improvement.
• Support the People team with ad-hoc projects and operational processes, including background checks, work authorization checks, and internal audits or compliance reviews.
• Maintain and update process documentation to ensure consistency, accuracy, and scalability of People Solutions workflows.
• Contribute as an ambassador for our culture; support People team initiatives that enhance employee engagement, development, and retention.

Who you are

You're a motivated, detail-oriented, and highly organized person who is excited to join a fast-paced and scaling company! Specifically, you have:

• Minimum of 2 years experience in HR.
• Exceptional attention to detail and accuracy.
• Ability to handle sensitive and confidential information with professionalism and discretion.
• Excellent communication and interpersonal skills.
• Proven ability to multitask and prioritize in a fast-paced environment.
• Strong service orientation to internal and/or external customers.
• Receptive to feedback.
• Prior experience working with an HRIS system (Workday is a plus).

#LI-Hybrid

Requirements

You must possess a minimum of 2 years of prior experience in HR or a related People operations role. You demonstrate exceptional attention to detail and accuracy in all tasks, with a proven ability to manage sensitive information. You have a strong service orientation, delivering excellent support to both internal employees and external candidates. You are highly organized and capable of effectively multitasking and prioritizing responsibilities in a dynamic, high-growth setting. You exhibit a deep respect for confidentiality and professionalism when handling sensitive employee data and legal documentation. You are thoroughly receptive to feedback and actively use it to improve your performance and processes. You have a solid understanding of employment laws and compliance requirements, particularly within Brazil and the United States. You are proficient in using an HRIS system, with specific experience in Workday being a significant advantage. You communicate clearly and effectively, both in writing and verbally, to ensure alignment and understanding across teams. You are prepared to set a high bar for yourself and your peers, embracing accountability and autonomy in your daily work.

Practical notes

Hours

This is a hybrid role.

Travel

There is no travel requirement for this role.

Visa

This role is open to candidates in Brazil.

Deadlines

Please apply as soon as possible.