Senior Business Operations Manager

About the role

This position focuses on executing cross-functional projects tied to go-to-market and revenue efforts. You will partner closely with revenue leadership to tackle operational challenges and keep programs moving forward. The role requires independent thinking and the ability to guide strategic initiatives from start to finish. You will own high-profile GTM programs, tracking milestones and managing strategic initiatives across the revenue organization. In this capacity, you serve as a consultative partner to revenue leaders, breaking down complex operational problems and recommending clear solutions. The position demands the creation of structured workflows that keep stakeholders and leadership aligned with critical deadlines. You will maintain thorough process documentation and provide analytical insights to inform leadership decisions at scale. Additionally, you will spot manual inefficiencies and introduce generative AI tools to speed up workflows and program delivery across the business.

Key facts

What you'll do

• Own and run high-profile GTM programs, tracking milestones and managing strategic initiatives across the revenue organization.
• Serve as a consultative partner to revenue leaders, breaking down complex operational problems and recommending clear solutions.
• Create structured workflows that keep stakeholders and leadership on track with key deadlines.
• Maintain thorough process documentation and provide analytical insights to inform leadership decisions.
• Spot manual inefficiencies and introduce generative AI tools to speed up workflows and program delivery.
• Manage dependencies and large-scale timelines using project management platforms such as Jira or Asana.
• Drive program delivery by coordinating cross-functional stakeholders and removing operational blockers.
• Translate strategic revenue goals into operational plans with clear ownership and measurable outcomes.
• Monitor program health, surface risks early, and adjust plans to keep initiatives on schedule and on target.
• Contribute to process improvements that increase team efficiency and scalability over time.
• Support the evaluation and rollout of new tools, including automation and AI, to enhance operational performance.
• Collaborate with data teams to ensure accurate analysis and reporting on program performance and business impact.

Requirements

• 5-7+ years working in Business Operations, Revenue Operations, or GTM Program Management at a fast-paced SaaS company.
• Confident communicator who can engage with senior leadership, surface concerns, and build alignment across teams.
• Demonstrated ability to operate independently, define strategy, and move projects forward without close supervision.
• Proficient with project management platforms such as Jira or Asana for managing dependencies and large-scale timelines.
• Strong analytical skills to interpret data, track program outcomes, and guide decision-making.
• Experience documenting processes and creating clear operational frameworks for stakeholders.
• Comfortable working in a hybrid environment and managing distributed teams across locations.
• High attention to detail and ownership of end-to-end program execution from initiation to completion.

Skills & tools

• Jira
• Asana
• Generative AI and automation tools
• Data analysis and process documentation

Practical notes

• Compensation may include equity.
• Retirement and Employee Stock Purchase Plans available.
• Flexible paid time off.
• Medical, dental, vision, life, and disability coverage.
• Fertility benefits and equal paid parental leave.
• Formal career pathing, learning platforms, and yearly learning stipend.
• Annual company-wide Volunteer Week and donation matching.
• Braze uses AI-assisted tools during screening and interview scheduling; candidates may request manual review or opt out by contacting talentdata.privacy@braze.com.
• NYC applicants can request an alternative selection process under Local Law 144.
• The position is based in São Paulo and follows a hybrid engagement model.
• Candidates should be prepared to work in a fast-paced, high-growth SaaS environment with evolving priorities.
• Successful candidates will manage multiple workstreams simultaneously while maintaining clear documentation and communication.
• This role requires a proactive approach to identifying inefficiencies and proposing technology-enabled solutions.
• Applicants must meet the outlined experience and skill requirements as listed in the requirements section.
• The role involves close collaboration with revenue leadership and cross-functional teams to align on strategic objectives.
• Consistent performance and ownership of responsibilities will be evaluated through defined milestones and program outcomes.
• The successful candidate will contribute to the ongoing refinement of operational processes across the business.
• Braze is committed to creating an inclusive workplace and provides benefits that support diverse employee needs.
• This role may involve participation in company-wide initiatives such as Volunteer Week and donation matching programs.
• Candidates have the option to request a manual review of their application materials if they prefer not to engage with AI-assisted tools.
• The hybrid work arrangement provides flexibility while ensuring regular in-person collaboration when necessary.
• This position is integral to driving revenue operations excellence and requires a high level of professionalism and strategic thinking.
• Applicants are encouraged to highlight relevant experience in program management, process optimization, and cross-functional leadership.
• The role will evolve based on business needs, and the successful candidate should be comfortable operating in a dynamic and expanding environment.
• Strong written and verbal communication skills are essential for interacting with leadership and translating complex concepts into actionable plans.
• The ability to manage competing priorities and deliver results in a fast-paced setting is critical for success in this role.
• Professional growth opportunities are supported through learning platforms and structured career pathing initiatives.
• This position plays a key role in ensuring that GTM strategies are executed efficiently and that operational workflows remain scalable.
• The use of generative AI tools is an evolving aspect of the role, and candidates should be open to exploring new technologies.
• Overall, the Senior Business Operations Manager will act as a strategic operator driving efficiency and alignment across revenue programs.