Applied AI Architect, GTM

About the role

Braze is in the process of establishing an Applied AI division within its go-to-market (GTM) team, aiming to transform the operational dynamics of revenue-generating teams. This position emphasizes the development of AI agents, intelligence frameworks, and automation solutions that enhance the capabilities of top-tier professionals throughout the customer journey.

Key facts

What you'll do

• Conduct thorough research on GTM processes from the initial sales phase to post-sales support to pinpoint areas lacking intelligence and identify friction points.
• Design, develop, and sustain AI agents, playing a key role in the architecture of systems, retrieval logic, and the calibration of outputs.
• Engage in regional operational activities, such as deal cycles, pipeline assessments, and quarterly business reviews (QBRs), ensuring that solutions are aligned with real-world field experiences.
• Oversee the complete lifecycle of your systems, which includes tracking user adoption, diagnosing issues, and refining performance based on feedback.
• Create scalable frameworks that can be reused to implement successful solutions across various customer segments and stages of the sales process.
• Work collaboratively with teams such as Growth Engineering, Product Marketing Management (PMM), Solutions Consulting, Pricing, and Customer Success to ensure cohesive cross-functional efforts.
• Analyze existing workflows to identify opportunities for AI integration that can streamline processes and enhance efficiency.
• Develop training materials and documentation to facilitate the adoption of AI tools among team members and stakeholders.

Requirements

• A minimum of 6 years of relevant experience in GTM roles, including but not limited to Solutions Consulting, Solutions Architecture, Account Executive, or GTM strategy within the B2B SaaS sector.
• Demonstrated success in creating AI-driven tools, agents, or automation processes that have positively impacted real-world operations.
• Strong technical skills in Python, API development, and integration architecture, enabling direct contributions to prompt design and data management workflows.
• In-depth knowledge of enterprise sales cycles, including an understanding of buying committees and the daily tasks of Account Executives (AEs), Solutions Consultants (SCs), Business Development Representatives (BDRs), and Customer Success Managers (CSMs).
• Proven ability to maintain credibility and build relationships during high-level executive interactions with customers.
• Experience managing projects from the initial identification of challenges through to successful adoption in the field.
• A high degree of independence and comfort in functioning as a senior individual contributor within a team.

Nice to have

• Previous experience in product management roles.
• Background in Solutions Consulting or field architecture within an enterprise SaaS environment.
• Familiarity with AI development tools such as Claude, Claude Code, Cursor, or other custom agent frameworks.
• Knowledge of enterprise technology stacks, including Salesforce, Gong, Slack, and Snowflake.
• Experience in creating internal tools that have gained traction beyond a single team.
• Strong analytical abilities for assessing deal data and constructing recommendation systems.

Skills & tools

• Proficient in Python
• API integration expertise
• Prompt design capabilities
• Retrieval logic understanding
• Familiarity with Salesforce, Gong, Slack, and Snowflake
• Experience with AI tools like Claude, Claude Code, and Cursor

Practical notes

• This role comes with a comprehensive Total Rewards package that includes equity grants.
• Compensation will vary based on individual factors such as market location, skills, and experience level.

This position at Braze offers an to be at the forefront of AI innovation in the GTM space, where you will play a crucial role in shaping the future of revenue operations. If you are about leveraging AI to enhance business processes and have the required experience, we encourage you to apply and join our dynamic team in Chicago.

About the company

Braze is the leading customer engagement platform that empowers brands to Be Absolutely Engaging. ™ Braze helps brands deliver great customer experiences that drive value both for consumers and for their businesses.