Manager, Strategic Account Management, Food & Beverage

About the role

You will lead a distributed team of up to 8-10 senior Account Managers focused on food and beverage sellers, each managing a book of business of 30-50 accounts. You will retain your portfolio in a challenging and competitive environment while providing 1:1 coaching and performance management to your team members. You will serve as an escalation point for customer challenges, including meeting with customers in-person weekly to monthly to ensure alignment. You will act as a vertical expert and engage with product teams to serve as the customer voice for upmarket sellers. You will create efficiencies through streamlined repeatable processes and operational excellence across the team. You will foster cross-functional collaboration through beta programs, co-marketing, and product insights to drive mutual success.

Key facts

What you'll do

• Lead a distributed team of up to 8-10 senior Account Managers focused on food and beverage sellers, each with a book of business of 30-50 accounts.
• Retain your portfolio in a challenging and competitive environment while identifying opportunities for growth and expansion.
• Provide 1:1 coaching and performance management to your team members to elevate their skills and outcomes.
• Serve as an escalation point for customer challenges, including meeting with customers in-person weekly to monthly.
• Act as a vertical expert and engage with product teams to serve as the customer voice for upmarket sellers.
• Create efficiencies through streamlined repeatable processes and operational excellence within team workflows.
• Foster cross-functional collaboration through beta programs, co-marketing, product insights, and strategic initiatives.
• Drive revenue growth and logo retention for your team's portfolio through data-driven decision making.
• Develop and implement training programs to upskill Account Managers on new tools and go-to-market strategies.
• Influence program design for the future by analyzing performance data and market trends.
• Identify and build ongoing training programs to ensure team alignment with company standards.
• Manage impactful cross-functional projects for the greater company with a high degree of autonomy.
• Partner with finance to forecast, plan, and report on team performance against key metrics.
• Champion the adoption of Square tools to maximize seller value and platform stickiness.

Requirements

• 15+ years total experience in Business Development, Sales or Account Management, ideally in the food and beverage industry.
• 5+ years experience directly managing metrics-driven customer-facing teams within a high-growth technology company.
• Experience identifying opportunities and independently developing plans of action on behalf of your team.
• Excellent written communication for all audiences, including internal senior stakeholders.
• Experience working cross-functionally with product teams to serve as the voice of the customer.
• Experience serving as a direct senior escalation point for customers to diffuse challenges and identify mutual wins.
• Proven ability to lead through change and ambiguity in a fast-paced environment.
• Strong analytical skills to interpret data and drive strategic account decisions.
• Demonstrated success in coaching and developing high-performing professionals.
• Comfort operating in a dynamic, evolving marketplace with shifting priorities.
• Willingness to travel within the New York metropolitan area as required for customer meetings.
• Ability to manage multiple priorities and deadlines in a structured yet flexible manner.
• Commitment to maintaining confidentiality and handling sensitive information with integrity.
• Alignment with Square's values of transparency, accountability, and collaboration.

Nice to have

• Experience with Afterpay and embedded financial services products.
• Background in developing sales playbooks and training materials for account teams.
• Familiarity with omnichannel retail solutions and inventory management tools.
• Prior experience in enterprise-scale business environments.
• Knowledge of buy now, pay later financial products and customer adoption strategies.
• Exposure to loyalty and engagement programs for retail sellers.
• Experience with data visualization tools to present insights to stakeholders.
• Understanding of restaurant operations and point-of-sale systems.

Practical notes

This role is based in New York, NY, and requires travel within the region as needed for customer engagements. The position is full-time and requires availability during standard business hours. Candidates must be authorized to work in the United States without sponsorship at this time. Relocation is not offered for this role. The successful candidate will operate with a high degree of autonomy and be comfortable navigating ambiguity while maintaining strict deadlines.