Operations Specialist

About the role

This role focuses on the real-world execution that keeps shared electric vehicles available and safe in the city. You will manage day to day processes, coordinate with vendors, and handle logistics so that operations run smoothly. The work requires planning, coordination, and a continuous improvement mindset to adapt to changing conditions. You will be expected to stay organized, pragmatic, and comfortable with shifting priorities in a fast environment. Strong operators rely on routines, checklists, and clear escalation paths to maintain service levels. Documentation is a key part of the job so that any team member can step in and handle tasks when needed. You will use digital dashboards and Greenhouse to track vehicle status and make data driven decisions in the field. Your observations about traffic patterns, local regulations, and rider behavior will directly guide operational decisions.

Key facts

What you'll do

Coordinate daily field plans based on real time data, weather conditions, and local events to keep service reliable.

Observe traffic patterns, road conditions, and rider behavior to identify risks and opportunities for vehicle placement.

Inspect vehicle condition on the ground, documenting issues and ensuring that safety standards are met for every unit.

Communicate clearly with external partners and internal teams to resolve blockers and align on priorities.

Use digital dashboards in Greenhouse to track key metrics and adjust workflows as needed.

Support the implementation of new processes by testing procedures and providing feedback on usability.

Manage vendor relationships and schedule tasks so that operational workflows stay efficient.

Maintain clear escalation paths for urgent issues, ensuring that problems are diagnosed and resolved quickly.

Document standard operating procedures so that work can be replicated and understood by any team member.

Analyze routine outcomes, propose improvements, and measure the impact of changes over time.

Contribute to safety protocols by monitoring vehicle condition and adherence to local rules in the field.

Adapt quickly to changing city regulations and rider expectations while maintaining service quality.

Requirements

You must be at least 18 years of age to work in the field.

You must have the right to work in the United States and provide documentation when hired.

You must pass a background check before starting operations in the field.

You must have a valid driver's license or government issued ID for verification purposes.

You must be able to pass a drug screening as part of the onboarding process.

You must be physically able to lift, carry, and reposition electric vehicles as required in the field.

You must reliably commute to the Newark, New Jersey work location.

You must follow all local traffic laws, city regulations, and safety guidelines while performing duties.

You must use the required tools and platforms, including Greenhouse and digital dashboards, to perform your tasks.

You must communicate clearly and professionally with internal teams, external partners, and riders.

Nice to have

Experience with shared micromobility vehicles or field operations in urban environments.

Familiarity with data dashboards and basic analytical tools used for performance tracking.

Comfort with route planning and scheduling based on operational data.

Strong written and verbal communication skills for coordinating across distributed teams.

Practical notes

This is a full time position based in Newark, New Jersey.

The role requires regular travel within the city to manage vehicle distribution and operations.

You must be able to commit to the schedule required for this position in Newark.

Typical interview steps

Operations interviews usually include a process scenario, an analytics question, and behavioral rounds. Candidates may be asked to improve a workflow or plan an event. Attention to detail and clear communication are tested throughout. Interviewers often ask how you would fix a process that is failing. Walking through diagnosis, a plan, and measurement is the winning structure.

Questions to ask

Useful questions for the interview: what a typical week looks like, how work is assigned, what tools the team uses, and how feedback works. Asking how the role has changed recently and what the team wishes it had known when joining is also reasonable. Questions about the manager's priorities are especially valued.

Career growth

Operations careers grow from coordinator to manager, director, and chief operating officer roles. Some people specialize in supply chain, facilities, or program management. Success depends on reliability and on improving the systems you own. Operations careers reward reliability and continuous improvement. Operators who quantify the impact of their fixes move into leadership fastest.

About the company

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