City Operations Manager

About the role

Bird is looking for a City Operations Manager to lead day-to-day operations in the Kansas City market. This role oversees the deployment, maintenance, and performance of electric scooters across the city. The manager will coordinate with local teams and stakeholders to ensure smooth service delivery for riders throughout the metro area. You will be responsible for scaling operations, managing frontline staff, and maintaining fleet reliability throughout the assigned territory. The position plays a critical part in ensuring that Bird's shared electric scooter service remains available, safe, and well-maintained for the Kansas City community. The City Operations Manager will also serve as the primary point of contact for local government representatives and community stakeholders regarding Bird's presence in Kansas City.

Key facts

What you'll do

• Oversee the daily deployment and retrieval of electric scooters across the Kansas City service area.
• Monitor fleet health and coordinate repair logistics to minimize downtime for riders using the service.
• Manage a team of operations staff including chargers, technicians, and ground personnel assigned to the territory.
• Develop and execute plans to expand service coverage into new neighborhoods and underserved areas of the city.
• Analyze ridership data to optimize scooter placement and reduce imbalance across different districts and zones.
• Coordinate with municipal authorities and community groups to ensure compliance with local regulations and ordinances.
• Lead onboarding and training programs for new operations team members to maintain consistent service standards.
• Troubleshoot operational issues on the ground and escalate problems to regional leadership when necessary.
• Implement safety protocols and conduct regular audits of fleet condition, charging station status, and equipment integrity.
• Build relationships with local charging partners and negotiate service agreements to support fleet growth and reliability.
• Coordinate with Bird's central operations team to align local strategies with broader company objectives and initiatives.

Requirements

• Demonstrated experience managing field operations or a logistics team in a fast-paced environment.
• Strong understanding of urban mobility or shared transportation business models and their operational demands.
• Ability to manage a team of at least ten frontline workers across multiple service zones.
• Proficiency with spreadsheet tools and data analysis for making informed operational decisions on a daily basis.
• Excellent written and verbal communication skills for effective cross-functional collaboration with internal and external partners.
• Willingness to work outdoors in varying weather conditions and visit multiple sites throughout each workday.
• Valid driver's license with a clean driving record and reliable personal transportation for site visits.
• Comfortable with shift work including early mornings, evenings, and weekends as operational needs require.
• Demonstrated ability to work independently and make decisions with minimal supervision in a fast-moving operational environment.

Nice to have

• Prior experience working with electric scooter or micro-mobility companies specifically in a city operations capacity.
• Familiarity with GIS mapping tools for fleet distribution planning and geographic service area optimization.
• Background in city government or public-private partnership coordination for transportation and infrastructure projects.
• Experience implementing workforce scheduling software or workforce management platforms for coordinating field team assignments.
• Knowledge of local permitting processes and municipal ordinance frameworks governing shared mobility and micro-transit services.

Skills & tools

• Fleet management and logistics coordination platforms for tracking scooter deployment and retrieval operations.
• Spreadsheet and data visualization applications for monitoring performance metrics and generating operational reports.
• Communication and scheduling tools for coordinating field team assignments and real-time operational updates.
• GPS tracking and telematics systems for monitoring scooter location, usage patterns, and maintenance needs.
• Customer support platforms for logging and resolving rider issues and service complaints efficiently.
• Project management software for assigning tasks, tracking progress, and ensuring timely completion of operational goals.
• Mobile applications for field staff to report issues, log tasks, and communicate operational updates in real time.

Practical notes

• This role is based in Kansas City, Missouri, and requires regular on-site presence at operations hubs and charging locations throughout the city.
• The manager will report to the regional operations director and participate in weekly performance reviews and strategy meetings.
• Travel within the Kansas City metro area is expected several times per week to visit different service zones.
• The position involves physical activity including walking, lifting equipment, and moving scooters as part of routine operational duties.
• Candidates should expect a dynamic work environment with shifting priorities and the need to adapt plans quickly based on real-time operational data.

About the company

Global activity spans small to large forms. Creatures move by flight or swimming, with many living far from water. Bodies stay warm and show efficient breathing plus digestion. Research focuses on a wide group linked to ancient reptiles. Over many kinds exist, with most being small singers. A minority lost flight long ago. Work covers every continent. Science records habits and bones. Understanding daily behavior and migration shapes how this field grows. Fields mix field study, lab work, and conservation.