Product Solutions Engineer

About the role

You will own the technical and commercial validation of Bigblue's fulfilment platform as the trusted advisor to key merchants and enterprise prospects. You will translate complex product capabilities into clear, business-focused narratives that accelerate decision-making and de-risk sales cycles. You will partner with commercial, product, and engineering teams to design, test, and refine the end-to-end customer journey from discovery through implementation. You will act as the operational conscience of the sales process, ensuring that promises align with what the platform can realistically deliver today and tomorrow. You will gather structured feedback from the field and feed it directly into product teams to close the loop between customer needs and roadmap priorities. You will evangelize best practices across the network, turning successful implementations into repeatable playbooks that scale. You will represent Bigblue in front of executive stakeholders, building credibility and trust that moves large, multi-year conversations forward. You will continuously deepen your understanding of logistics technology and commercial workflows to anticipate needs before they are explicitly stated.

Key facts

What you'll do

Translate complex platform features into clear, merchant-focused stories that resonate with specific industry and use-case needs.

Conduct discovery sessions with prospects to map their current logistics operations and pinpoint misalignments between ambition and execution.

Design and run technical proof-of-concept projects that validate hypotheses and demonstrate tangible value within a realistic timeframe.

Collaborate with implementation and operations teams to translate commercial promises into feasible delivery plans and timelines.

Own the configuration and orchestration of core workflows such as returns, inventory management, and carrier integrations for flagship merchants.

Leverage data and analytics to identify friction points, quantify the impact of proposed changes, and prioritize improvements with the product team.

Partner with customer success to build case studies and reference calls that reinforce credibility and accelerate new deal velocity.

Coordinate with engineering to surface technical constraints early and frame them as opportunities for creative problem-solving.

Champion the merchant voice in internal discussions, ensuring that roadmap decisions reflect real-world operational realities.

Run workshops and training sessions that help merchants unlock advanced features and realize the full potential of the platform.

Maintain a detailed understanding of the existing use cases and constraints so that new solutions are grounded in what the system can actually support.

Act as an interface between the technical team and commercial stakeholders, bridging the gap with clear explanations and realistic expectations.

Track the outcomes of implemented changes and communicate successes, lessons learned, and remaining challenges to cross-functional partners.

Continuously benchmark our offerings against competitors and emerging best practices to identify areas for differentiation and improvement.

Requirements

You must have a demonstrated interest in logistics, commerce, or supply chain technology and how technology transforms these domains.

You must be fluent in French and English, both written and spoken, with the ability to switch between them seamlessly in professional settings.

You must have the right to work in France and be legally authorized to reside and work in the country without sponsorship.

You must have at least three years of experience in a technical, commercial, or hybrid role where you translated complex solutions into clear narratives for stakeholders.

You must have at least three years of experience collaborating with engineering or product teams in an environment that values structured processes and clear documentation.

You must have a strong command of at least one modern web technology, whether through professional experience or deep personal projects, so you can engage credibly with developers.

You must be comfortable working in a fast-paced, ambiguous environment where priorities shift and problems are rarely fully defined in advance.

You must be meticulous in your approach, ensuring that details are not lost when moving from high-level concepts to implementation realities.

You must be comfortable owning end-to-end responsibilities, from initial discovery through delivery and post-launch validation, without waiting for hand-offs.

You must be comfortable presenting to small and large groups, including executives, and maintaining composure when questioned under pressure.

You must be highly organized, capable of managing multiple workstreams, and comfortable using tools like spreadsheets, project boards, and documentation systems to maintain clarity.

You must be proactive in seeking feedback, iterating on your own work, and applying lessons learned to future initiatives.

You must be comfortable working remotely or hybrid arrangements, with regular travel to the Paris office to align with the team and build stronger relationships.

You must be able to manage confidential information with discretion and maintain the trust of internal and external stakeholders.

Nice to have

Experience in the logistics, e-commerce, or fulfillment sector, with a clear understanding of how orders move through a network.

Exposure to warehouse management systems, carrier integrations, and inventory optimization concepts.

Familiarity with Agile delivery practices and tools such as Jira, Confluence, and CI/CD concepts.

Experience working with data analytics tools to derive insights and support decision-making.

Background in enterprise software sales or solutions engineering, with a track record of managing complex, multi-stakeholder conversations.

Practical notes

Based on the information in the SOURCE, this role is a full-time position located in Paris.

The candidate must hold the right to work in France and not require sponsorship.

There is no mention of compensation details, working hours, or specific travel percentages in the provided source material.

There is no information in the source regarding visa support or application deadlines.

Only the requirements and activities listed in the source are to be considered binding for this job page.