Head of AI Enablement

About the role

You will architect and own the AI roadmap that reshapes how Bigblue operates from fulfillment to customer support. You will drive the design, testing, and rollout of AI capabilities that touch every team and every interface with merchants. You will build and nurture an internal AI center of excellence that turns experimentation into repeatable, scalable workflows. You will partner closely with product, operations, and data teams to embed AI into daily processes and strategic decision-making. You will define the standards, guardrails, and tooling that make responsible, secure, and measurable AI adoption possible across the company. You will act as a hands-on builder in the early phase, creating high-impact automations before scaling a specialized team of AI engineers. You will translate complex model behaviors into clear workflows and training so that every team can leverage AI intuitively and confidently. You will measure impact rigorously, linking AI usage to productivity gains, error reduction, and improved merchant outcomes.

Key facts

What you'll do

Define and execute a cross-functional AI strategy that aligns with Bigblue's logistics and commerce operations roadmap.

Champion an AI-first mindset by designing internal training programs, playbooks, and communities that normalize AI tooling at scale.

Build and maintain internal tools, dashboards, and integrations that enable teams to prototype, test, and deploy AI workflows quickly.

Partner with data and engineering to design reliable data pipelines, governance frameworks, and evaluation metrics for AI initiatives.

Identify high-value operational problems where AI can reduce manual effort, improve accuracy, and accelerate decision-making.

Lead pilot programs across fulfillment, customer support, and merchant success teams, iterating based on real feedback and performance data.

Create reusable templates, prompts, and workflows that allow non-technical teams to adopt AI capabilities with minimal dependency on specialists.

Collaborate with product teams to integrate AI features into in-product experiences for Bigblue's merchants and internal agents.

Establish best practices for security, privacy, and compliance in AI usage, ensuring alignment with company policies and regulatory expectations.

Drive continuous improvement by tracking adoption rates, time saved, error reduction, and other KPIs tied to business outcomes.

Act as a thought partner for leadership, helping shape narratives and case studies that demonstrate the tangible value of AI at Bigblue.

Recruit, mentor, and grow a team of AI engineers and product managers focused on internal tooling and platform evolution.

Represent Bigblue in the broader AI community by contributing to open-source projects, research partnerships, and industry events.

Set a high bar for experimentation, balancing rapid innovation with disciplined evaluation and scalable productionization.

Requirements

You have a strong background in building and scaling data products, with hands-on experience in machine learning or AI tooling.

You are fluent in French and English, both written and verbal, enabling you to communicate clearly with teams across Europe.

You have a track record of driving organizational change and influencing stakeholders without direct authority.

You are comfortable working in a fast-paced, ambiguous environment where priorities evolve quickly.

You have experience designing and implementing internal tools, platforms, or automation at scale.

You understand logistics, supply chain, or commerce operations and can translate business needs into technical solutions.

You have strong analytical skills and a data-driven mindset, with the ability to measure impact and iterate based on evidence.

You are a builder at heart, someone who prefers action over theory and who enjoys shipping real solutions quickly.

Nice to have

Experience working with large language models, agentic systems, or generative AI in production environments.

Knowledge of commerce, marketplace, or fulfillment workflows and the associated pain points.

Background in logistics or operations technology, with familiarity with warehouse management systems or order management systems.

Experience building internal developer platforms, data products, or tooling for cross-functional teams.

Contributions to open-source AI projects or participation in AI research communities.

Practical notes

This role is based in Paris and requires fluency in French and English.

The position is full-time and aligned with Bigblue's long-term vision across European operations.

Candidates should be prepared for a fast-paced, high-standard environment with opportunities for significant ownership and impact.