Client Success Manager
Job description
About the role
Bazaarvoice helps brands connect with shoppers through user generated content and smart technology. They are looking for a contract worker to fill a part-time position supporting a team during a twelve month leave. This role involves managing a set of accounts in the EMEA region and helping clients use tools effectively to achieve their goals. You will guide businesses by offering advice on content and commerce strategies while navigating the fast paced creator economy alongside the clients.
Key facts
What you'll do
Manage a named portfolio of accounts located across the EMEA region on a daily basis.
Drive adoption of Bazaarvoice tools and services among existing clients to maximize overall value.
Increase overall client satisfaction by proactively addressing needs and resolving any arising issues quickly.
Mitigate potential risks associated with client accounts, contract renewals, and platform usage patterns carefully.
Identify new opportunities for business expansion within the current portfolio through strategic and regular conversations.
Partner with clients to optimize their use of available tools and available services consistently.
Provide key recommendations that help brands achieve their specific business goals and long term objectives.
Support strategies aimed at increasing brand awareness throughout the entire shopping journey and purchase cycle.
Assist in driving revenue growth through effective content and commerce solutions for the retail brand.
Act as a trusted advisor in the creator economy and social commerce space today.
Help shape how leading brands tap into user generated content to inspire their target customers.
Ensure clients understand how to leverage the retail syndication network for achieving global reach.
Requirements
Experience managing client accounts within a fast paced and ever evolving commercial environment consistently.
Strong understanding of user generated content and social commerce ecosystems is required for this role.
Ability to partner with internal teams and external stakeholders effectively to deliver measurable results.
Proven track record of driving adoption for enterprise software platforms and digital tools successfully.
Excellent communication skills for presenting recommendations to diverse business leaders and strategic decision makers.
Capability to mitigate risk and maintain positive client relationships consistently over long periods of time.
Familiarity with retail syndication networks and creator economy concepts is helpful for achieving success.
Aptitude for identifying expansion opportunities within a dynamic book of business and existing accounts.
Comfort working part time on a twelve month contract basis to cover an extended leave.
Focus on increasing brand awareness and driving revenue for clients through strategic and informed guidance.
Nice to have
Prior experience working within the EMEA market specifically for retail brands and growing businesses.
Knowledge of Bazaarvoice products and broader retail technology solutions is highly valuable to have.
Background in advising brands on optimizing the shopping journey and driving meaningful conversion rates.
Exposure to intuitive dashboards and real time feedback tools is very beneficial for this.
Understanding of how creator content inspires customers throughout the discovery cycle and purchase process.
Skills & tools
Proficiency with user generated content platforms and extensive syndication networks is absolutely essential.
Skill in utilizing enterprise technology for client management tasks and daily operational requirements.
Competence with intuitive dashboards and real time business insights for making informed decisions.
Ability to navigate social commerce and creator economy landscapes with confidence and professional ease.
Experience with retail search and social integration tools to connect brands and consumers directly.
Knowledge of brand awareness and revenue growth strategies through effective content deployment and management.
Practical notes
This is a contract position replacing someone on a twelve month maternity leave currently.
The role requires part time availability to support a dynamic book of business effectively.
You will be based in the London office and work closely with EMEA accounts.
Bazaarvoice was founded in 2005 and is headquartered in Austin, Texas within the United States.
The company operates globally with offices in North America, Europe, Asia, and Australia currently.
It is officially recognized as a Great Place to Work in the US, Australia, India, Lithuania, France, Germany, and the UK.
About the company
Bazaarvoice is a technology company based in Austin, Texas, that provides software that allows brands and retailers to collect and display several types of user-generated content (UGC) on their e-commerce websites. Bazaarvoice's services include product ratings and reviews, questions and answers, sampling, visual and social content, insights, social commerce and social publishing.